INTERNATIONAL QUALITY, LOCAL HOSPITALITY, GENUINE SERVICE

Midscale – Upscale, 4-5 Star Classification. Swiss-Belhotel is a full service hotel designed for travellers looking for comprehensive and well appointed international standard facilities enhanced with efficient and attentive service and the comfort and security.

Star Rating

4-5 star

Concept

Strategic and convenient location in primary, secondary and tertiary cities as well as resort destinations.
Architectural design combining modern and local aesthetics.
Contemporary interior design and furnishings.
Latest technology
Well appointed recreational facilities.
Environmentally adapted.
Comfort and security.

Mission Statement

To position the hotel as one of the leading hotels in its competitive set, through comprehensive well appointed international standard facilities enhanced with efficient, attentive service as well as comfort and security of a second home.

Brand Focus

Targeting discerning business and leisure travellers.
Representing the international standard for midscale hotels.
Offering international standard facilities combined with efficient and attentive service.
Ensuring an overall "we are looking after you", friendly approach.

Key Product Standards

• Contemporary modern style, acoustic comfort throughout the hotel, computerised sound and light system ensuring the right ambience at all times, Wi-Fi throughout all areas, high speed internet access in guestrooms, environmentally adapted, art decoration to be functional, though not repetitive, fully integrated access & facilities for the disabled, CCTV surveillance system throughout public areas and back of the house
• Food & Beverage Outlet, spacious lobby, welcoming arrival experience, contemporary reception facility (pod counter style), concierge desk and activities desk (applicable to resorts only), lounge seating areas with sofas, chairs, low tables, scattered in clusters, lobby gift shop, easily accessible and key-card operated "guests only" elevators, business centre, ladies & gents restrooms including one baby "changing" facility
  Guest rooms’ sizes range from 28 - 32 m2
• Minimum one restaurant - All day dining Swiss-Café Restaurant
• Leisure Facilities include fitness centre, spa, swimming pool, kids swimming pool.

Key Service Standards

Doorman & valet parking service from 6am to 12 midnight, concierge/luggage service 24 hours, separate from reception, reception 24 hours, guest relations during business hours, club lounge check-in for VIPs and guests staying in club rooms and suites: optional (in absence of club lounge, in-room check-in for VIPs and guests staying in suites), business centre 24 hours, also providing secretarial services during business hours.

One stop call guest services: optional, daily housekeeping turndown service for VIPs, suites (for club floor rooms: optional), laundry, dry cleaning and pressing service, including same day express service, personalised wake-up call (and automated as alternative)