OPULENCE AND PERSONALISED SERVICE

Upscale – Upper Upscale, 5-Star and 5-Star plus Classification. Grand Swiss-Belresort offers discerning business and leisure travellers, sophisticated facilities combined with highly personalised services in a relaxing and secure environment.

Star Rating

5-star

Concept

Located in major resort destinations.
Individualised and adapted to the local environment.
Unique, impressive and often iconic architecture.
Opulent interior design and furnishings.
State-of-the-art technology and sophisticated recreational facilities.
Environmentally sensitive.
Personal luxury experience.

Mission Statement

To position the hotel as one of the leading hotels in the area through international class facilities and highly professional and personalised services in a relaxing and secure environment. To enrich the guest’s experience through a refined yet warm and relaxed ambience.
To continuously exceed guest’s expectations.

Brand Focus

Targeting discerning, up market/financially secured business and leisure travellers.
Representing the international standard for upscale hotels.
Offering world class facilities, highly professional and personalised services and exclusivity.
Maintaining the highest product and service quality and reliability.
Ensuring consistency, efficiency and an overall welcoming approach.
Providing state-of-the-art technology throughout the hotel.
Offering leading edge and exciting food & beverage facilities.

Key Product Standards

Classic or modern, contemporary refined style, acoustic comfort throughout the hotel, computerised sound and light system ensuring the perfect ambiance at all times, Wi-Fi throughout all public and guest areas, environmentally sensitive, art decoration ideally reflecting the local art scene.
Impressive Porte-cochère entrance and building facade. Lobby to be a food and beverage outlet, grand lobby, impressive arrival experience, open and personalised reception facility, concierge desk, guest relations desk and activities desk (applicable to resorts only), lounge seating areas with sofas, elegant chairs, low tables scattered in clusters, lobby boutique(s), well appointed, Easily accessible and key-card operated “guests only” elevators, business centre, including state-of-the-art board room(s), ladies & gents restrooms including baby“changing” facilities and access for disabled.
Guest rooms’ sizes range from of 32 - 42 m2, including bathroom, excluding outdoor areas.
Minimum two restaurants, one of which “All Day Dining” and one “Specialty Dining”, Cocktail bar, Lobby lounge bar, Pool snack bar.
Leisure Facilities include fitness centre, spa, swimming pool, kids swimming pool, Private beach area, Floodlit tennis court(s) and various outdoor activities and sports.

Key Service Standards

One stop call guest services, daily housekeeping turndown service, laundry, dry cleaning and pressing service, including same day express service, shoe cleaning and shoeshine service, Personalised wake-up call.

Swiss-Café Restaurant is an all-day dining restaurant with a stylish and modern architecture, it provides a creative selection of food & beverages of excellent quality and value for money, buffets feature live cooking and and traditional cuisine, it will follow the HACCP system to ensure a hygienic environment.

A TOTAL HOLIDAY EXPERIENCE

Midscale – Upscale, 4-5 Star Classification. Swiss-Belhotel is a full service hotel designed for travellers looking for comprehensive and well appointed international standard facilities enhanced with efficient and attentive service and the comfort and security.

Star Rating

4-star

Concept

Convenient location in primary, secondary and tertiary cities
Architectural design combining modern and local aesthetics
Contemporary interior design and furnishings
Latest technology
Well appointed recreational facilities
Environmentally adapted
The comfort and security of a home

Mission Statement

To position the resort as one of the leading resorts in its competitive set, through comprehensive well appointed international standard facilities enhanced with efficient, attentive service as well as comfort and security of a second home.

Brand Focus

Targeting discerning business and leisure travellers Representing the international standard for midscale resorts Offering international standard facilities combined with efficient and attentive service Ensuring an overall "we are looking after you", friendly approach

Key Product Standards

Contemporary modern style/ classical (ethnic), acoustic comfort throughout the hotel, computerised sound and light system ensuring the right ambience at all times, Wi-Fi throughout all areas, high speed internet access in guestrooms, environmentally adapted, art decoration to be functional, though not repetitive, fully integrated access & facilities for the disabled, a full range of resort facilities to cater to the leisure and conference customers.

Food & beverage outlet, spacious lobby, welcoming arrival experience, contemporary reception facility (pod counter style), concierge desk and activities desk, lounge seating areas with sofas, chairs, low tables, scattered in clusters, lobby drug store/gift shop, business centre, ladies & gents restrooms including one baby "changing" facility.

Guest rooms’ sizes range from 28 - 32 m2

Minimum one restaurant - All day dining Swiss-Café Restaurant Leisure Facilities include fitness centre, spa, swimming pool, kids swimming pool, Private beach area, Floodlit tennis court(s).

Key Service Standards

One stop call guest services: optional, daily housekeeping turndown service for VIPs, suites (for club floor rooms: optional), laundry, dry cleaning and pressing service, including same day express service, personalised wake-up call (and automated as alternative)

Swiss-Café Restaurant is an all-day dining restaurant with a stylish and modern architecture, it provides a creative selection of food & beverages of excellent quality and value for money, buffets feature live cooking and traditional will follow the HACCP system to ensure a hygienic environment

Midscale – Upscale, Located in major urban destinations. Swiss-Belsuites are designed for clients who appreciate additional space, often are medium to long stay and may use it to host small meetings or entertain guests. Ideal for family accommodation.

Star Rating

4-star

Concept

Located in major urban destinations
Stylishly furnished and adequately equipped
Environmentally sensitive
24-hour personalized service
Thoughtful spaces for both working and living

Mission Statement

To position the property as the prefered choice for clients on either business or leisure trip looking for more than a hotel room where space for both working and living is the main feature.

Brand Focus

Targeting businessmen or family or group of friends traveling on leisure
Representing the international standard for upscale hotel suites
Ensuring consistency, efficiency and an overall welcoming approach
Providing the latest technology
Maintaining the highest product and service quality and reliability

Key Product Standards

More space that one can imagine, Computerized sound and light system ensuring the right ambiance at all times, Wi-Fi throughout all public and guests areas, Acoustic comfort throughout the hotel, Architectural design combining modern and local aesthetics Food and Beverage outlet, Contemporary reception facility
Suites minimum size 32 m2
All food & beverage facilities to be concept designed, with or without ongoing third party involvement.
Fitness centre including welcoming area, exercise room, ladies and gents changing rooms, sauna or steam and secure access Spa with foyer reception including retail area, treatment rooms, relaxation area Swimming pool attended during operating hours.

Key Service Standards

Doorman and valet parking service from 6am to 12 midnight
Concierge/luggage service 24 hours
Reception 24 hours, guest relations during business hours
Business centre 24 hours providing secretarial services during business hours
One stop call guest services
Daily housekeeping and turn down service
Laundry, dry cleaning and pressing service, including same day express laundy
Personalised wake-up call (and automated as alternative)
Main restaurant service hours 6am-11pm
Cocktail bar service hours 5pm –midnight
Lobby Lounge bar- 8am – midnight
Room Service 24 hours (limited menu between 11pm-6am)
Mini-bar replenished daily
Fitness centre guest accessible 6am – 9pm
Spa operating hours minimum 10am -10pm
Swimming pool attended during opening hours (these hours to depend on demand)

A Luxury Stay With The Comforts of Home

Serviced residences and apartments managed on a fully-serviced basis, Swiss- Belresidences offer full service furnished apartment style accommodation and are designed to meet the needs of extended-stay business and leisure traveler.

Star Rating

4-5 star

Concept

Managed on a fully-serviced basis
Located in primary, secondary and tertiary cities
Architectural design combining contemporary and local aesthetics
Contemporary functional interior design and furnishings
Latest technology applied
Limited but well appointed food & beverage and recreational facilities
Environmentally sensitive residential ambience

Mission Statement

To position the residences as a leader in providing quality, comfortable fully furnished accommodation in a secure environment with facilities and services adapted to extended stay style travelers.

Brand Focus

Targeting extended stay business and leisure traveler
Representing the international standard for midscale residences
Offering functionality with a prime level of comfort
Providing the latest technology
Offering limited food & beverage and leisure facilities

Key Product Standards

Contemporary, functional design, acoustic comfort throughout the hotel, computerized sound and light system ensuring the right ambience at all times, Wi-Fi in all guestrooms, environmentally adapted, art decoration to be functional, fully integrated access and facilities for disabled, limited size public areas.

Functional lobby, welcoming arrival experience, contemporary reception/concierge facility (pod counter style or desk), lounge seating area with sofas, chairs and low tables, lobby mini mart/ take away/drug store, easy accessible and key-card operated “guest-only” elevators, small business centre with one board room, ladies & gents restrooms, large capacity luggage store.

Residences sizes range from
studio 45 - 55 m2
1-bedroom 75 - 95 m2
2-bedroom 120 - 150 m2
Leisure facilities include Fitness Centre and Swimming Pool

Key Service Standards

Reception/ concierge 24 hours
Business centre access 24 hours
Housekeeping service including bed linen and bathroom linen change, garbage collection, dusting, vacuum-cleaning ( dish/pot washing not included ), frequency varies with length of stay
Laundry, dry cleaning and pressing service, including same day express service
Mini-mart/drugstore/take-away service hours 6am - midnight
Swiss-Café Restaurant is an all-day dining restaurant with a stylish and modern architecture
It provides a creative selection of food & beverages of excellent quality and value for money
Buffets feature live cooking and traditional cuisine
It will follow the HACCP system to ensure a hygienic environment
Fitness centre accessible 6am - midnight, Swimming pool accessible 6am - midnight

MAKING SHORT STAYS WORTHWHILE

Budget – Economy Residences, Swiss-Belcourt is the two and three star budget apartment residential property which clearly does not fit into Swiss-Belresidences.

Star Rating

3 star

Concept

Managed on a fully serviced basis
Limited bathroom facilities – shower only
Secondary locations in the city
No food & beverage facilities
Limited recreational facilities
Environmentally sensitive and residential ambiance

Mission Statement

To provide a good clean comfortable place to stay or live

Brand Focus

Targeting budget conscious extended stay business and leisure traveler
Representing the international standard for lower scale residences
Offering functionality
No food & beverage facilities
Limited leisure facilities

Key Product Standards

Functional in design, limited size public areas, Wi-Fi in all apartments, environmentally adapted
Functional lobby, welcoming arrival experience, check-in Check-out kiosk, lounge seating area with sofas, chairs and low tables, lobby minimart, easy accessible and key-card operated "guest-only" elevators.
Residence size range from
Studio - 40-45 m2
1-bedrom – 60-85 m2
2-bedroom – 100- 120 m2
3-bedroom – 120- 150 m2
Mini-mart available
Leisure facilities include Fitness Centre

Key Service Standards

Receptionist 8 hour shift then its use of the check-in and check-out kiosk and key access to the room
Housekeeping service including bed linen and bathroom linen change, garbage collection etc. frequency varies with length of stay
Mini-mart available
Fitness Centre accessible 6am -12 midnight

COOL, COMFORT, CONVENIENT, CONNECTED

Budget, 3-Star Classification

Star Rating

3 star

Concept

Conversions or new build
The boutique brand of Zest
Flexibility in type of facilities (Spa, type restaurant, pool, nightclub), depending on locality / market opportunities.
This brands surprises, makes you want to pick your next destination based on the availability of a Zest Plus, makes you an ambassador for life
Highly design driven, connecting with local influences through F&B, entertainment and storytelling
A destination for both travellers and locals

Mission Statement

To develop and build an economy hotel
To create and develop a strong and unique market position
To provide a partnership solution to maximise owner’s returns and to realise their
investment expectations over a defined term time frame

Brand Focus

Identified as an international quality brand
Being the ultimate in value for money accommodation
Conveniently located close to business and commercial districts
Maintaining consistency in quality and reliability

The Difference

Zest Hotel and Zest Plus is the F&B outlet

COOL, COMFORT, CONVENIENT, CONNECTED

Budget – Modern, 2-Star Classification. The alternative for traditional hostels

Star Rating

2 star

Concept

Conversions or new build
The alternative for traditional hostels
Amazingly designed communal spaces
Squeaky clean communal bathrooms
Private minimalistic rooms

Mission Statement

To develop and build an economy hotel
To create and develop a strong and unique market position
To provide a partnership solution to maximise owner’s returns and to realise their
investment expectations over a defined term time frame

Brand Focus

Identified as an international quality brand
Being the ultimate in value for money accommodation
Conveniently located close to business and commercial districts
Maintaining consistency in quality and reliability

Difference

Usually facilities and bathroom with "self service" element