FAQ's

Showing 1 to 31 out of 31 results found

Do your hotel provide halal food?

Yes, we provide halal food in our hotel.

Are baby cots available for the rooms?

Yes, baby cots are available upon request.

Are high chairs available in the restaurants?

Yes, high chairs are available at the lobby lounge.

Are your hotel rates per room or per person?

Our rates are per room.

Can baggage be stored at the hotel whilst I travel to another location in Indonesia ?

Guest baggage can be stored maximum 30 days after departure.

Can I connect to the Internet from my room?

Yes, Wi-Fi access are available in all hotel area include in guest's room.

Do you have 24 hours room service?

Yes, our room service available for 24 hours.

Do you have a tour desk where I can book excursions during my stay?

We regret that tour desks are not available in our hotel.

Do you have any special packages for honeymoons and anniversaries?

Yes, for more information you can visit our special offers page or contact our hotel directly to +62 21 2937 6828 or resvhcc@swiss-belhotel.com.

Do you have hairdryers in the rooms?

Yes, hairdryers are available in every guest's room.

Do you have pet restriction policy?

We regret that pets are not allowed in hotel area.

Do you have rooms with a bathtub?

Yes, rooms with a bathtub are available in our Business Suite and Executive Suite.

Do you offer an airport transfer service?

Yes, and for airport service is chargeable.

Do you provide a service for late check-out?

Yes, subject to availability.

Does my room reservation require any guarantee?

Yes, guarantee required via credit card, cash or bank transfer.

Does the internet rate include breakfast?

Yes, it does.

How do I cancel my hotel reservation without a charge?

Cancellation no charge can granted 72 hours before arrival.

How do I get to the hotel?

Our hotel can be reach by taxi or public transportation.

How far is the hotel from the Beach?

Hotel Ciputra Cibubur approximately 30km from Ancol.

How far is the hotel from the downtown shopping areas?

Our hotel is attached with Mal Ciputra Cibubur.

How far is the nearest hospital to the hotel?

RS Mitra Keluarga Cibubur approximately 1km away from the hotel.

How many people can stay in one room?

Maximum 3 adult with chargeable extra bed.

Is a babysitting service available?

We regret that babysitting service is not available in our hotel.

Is it possible to check-in earlier?

Yes, subject to availability.

Is there a safety deposit box available at the hotel?

Yes, deposit box is available in every room (size 16”).

Is there a swimming pool in the hotel?

Yes, our swimming pool is at the rooftop.

What are the local tourist attractions?

The nearest local tourist attractions are Telaga Arwana – 3km, Taman Buah Mekarsari – 7km,Taman Mini Indonesia Indah – 9,5km and Jungleland Adventure Theme Park – 21km away.

What are the standard check-in and check-out times of the hotel?

Check in at 2.00 pm and Check out at 12.00 noon.

What types of rooms are available in the hotel?

Hotel Ciputra Cibubur have Deluxe Room, Business Suite and Executive Suite.

Where is breakfast served and at what times?

Breakfast is served daily at The Gallery Restaurant at Lobby level from 6.00 am – 10.00 am.

Where is the nearest bank or currency exchange?

Bank and Currency Exchange are available at surrounding Mal Ciputra Cibubur.