FAQ's

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Please advise me exursion/destination trip as I am going to stay your hotel, and i would like to visit some tourist points?

Kuta beach is favorite destination if tourist come to bali and our hotel located in the heart of Kuta, Swiss-Belexpress Kuta, Legian is the place to stay!

Stroll along Kuta Beach and enjoy one of the most stunning sunsets in the world. Kuta Beach is no less famous for its magnificent surf waves! A short walk away is Beachwalk Shopping Mall which is more than just a mall, it’s a lifestyle complex with upscale fashion brands and international class entertainment.

Can your room accomodate 3 adults without extra charge?

Yes, we have Express Triple Room with 3 separate single bed for 3 adults.

Are baby cots available for the rooms?

We regret that baby cots are not available in our hotel.

Are high chairs available in the restaurants?

We regret that high chairs are not available in the restaurant.

Are your hotel rates per room or per person?

All rates are per room.

Can baggage be stored at the hotel whilst I travel to another location in Indonesia?

Yes, with certain time limit maximum 7 days only.

Can I connect to the Internet from my room?

Yes, we provide Wi-Fi access in each guest's room and in all hotel area.

Do you have 24 hours room service?

Our room service is from 10 AM - 11 PM.

Do you have a tour desk where I can book excursions during my stay?

No, we don't.

Do you have any special packages for honeymoons and anniversaries?

Yes, we have.
For more information you can visit our special offers pages or contact us directly to 0361-4753267 or resvseku@swiss-belhotel.com.

Do you have hairdryers in the rooms?

Yes, hairdryers are available by request and subject to availability.

Do you have pet restriction policy?

We regret that pets are not allowed in the hotel.

Do you have rooms with a bathtub?

We regret that we don't provide bathtub however we have standing shower with hot and cold water.

Do you offer an airport transfer service?

Yes, with additional charge IDR. 150,000 / way

Do you provide a service for late check-out?

Yes, subject to availability.

Does my room reservation require any guarantee?

Yes, credit card details required for guarantee.

Does the internet rate include breakfast?

Depend on the room package.

How do I cancel my hotel reservation without a charge?

For offline reservation direct to hotel cancellation 3 days prior arrival.
For online reservation cancellation based on cancellation policy in your booking confirmation.

How do I get to the hotel?

Our hotel can be reach by taxi or motorcycle.

How far is the hotel from the Beach?

Approximately 11 minutes to Kuta Beach or 15 minutes within walking distance to Legian Beach from the hotel.

How far is the hotel from the downtown shopping areas?

Discovery Shopping Mall approximately 2km from our hotel.

How far is the nearest hospital to the hotel?

Siloam Hospital Denpasar approximately 3km or 7 minutes by car from our hotel.

How many people can stay in one room?

2 adults for Express Room and Express Super Room, 3 adults for Express Triple Room.

Is a babysitting service available?

We regret that babysitting service is not available in our hotel.

Is it possible to check-in earlier?

Yes, subject to availability.

Is there a safety deposit box available at the hotel?

Yes, safety deposit boxes are available in each guest's room.

Is there a swimming pool in the hotel?

Yes, there is.

What are the local tourist attractions?

There are Kuta Beach, Legian Beach, Double Six Beach Seminyak, Water Boom Bali, Discovery Mall, Lippo Mall, Beachwalk, Ground Zero (Bomb Bali Monument) and Kuta Art Market.

What are the standard check-in and check-out times of the hotel?

For the standard check-in time is at 2pm and check-out time is at 12noon.

What types of rooms are available in the hotel?

Swiss-Belexpress Kuta has 3 types of room are Express Room, Super Express and Triple Express.

Where is breakfast served and at what times?

The breakfast is served at Express Cafe located at lobby level starts from 6am to 10am.

Where is the nearest bank or currency exchange?

Panin Bank approximately 1 minutes walking from our hotel.