FAQ's

Showing 1 to 29 out of 29 results found

Do you offer an airport transfer service?

Yes, kindly inform our friendly receptionist your flight details maximum 3 days before your arrival.

What types of rooms are available in the hotel?

Swiss-Belhotel Lampung offers modern and stylish accommodation designed for guest comfort and pleasure. The hotel features 167 guestrooms including Deluxe, Deluxe Suite, Executive Suite, Royal Suite and Presidential Suite. Each of guest rooms in Lampung is conveniently equipped with all the standard facilities expected of a 4-star international hotel.

Are your hotel rates per room or per person?

Our rates are per room.

How do I cancel my hotel reservation without a charge?

For offline reservation: cancellation up to 3 days before your arrival.

For online reservation: based on cancellation policy on your booking confirmation letter.

Does my room reservation require any guarantee?

Yes, credit card details required for guarantee.

How many people can stay in one room?

One room is maximum for 2 adults and additional person allowed at a charge.

Does the internet rate include breakfast?

Internet rate could be booked include or exclude breakfast, based on the package offer.

Do you have a pet policy?

We regret that pets are not allowed in our hotel.

What are the standard check-in and check-out times of the hotel?

Standart check-in is at 2pm and check-out at 12 at noon.

Is it possible to check-in earlier?

Early check-in is possible may at a charge and subject to availability.

Is there a safety deposit box available at the hotel?

Yes, safety deposit boxes are available in each rooms.

Is a babysitting service available?

Yes, babysitting service is available upon request and subject to availability.

Do you have rooms with a bathtub?

Yes, bathtub available at Royal Suite and President Suite only.

Are high chairs available in the restaurants?

Yes, high chairs are available in the restaurant.

Are baby cots available for the rooms?

Baby cots are available upon request and subject to availability.

Where is breakfast served and at what times?

Breakfast is served at Swiss-Cafe Restaurant strats from 6am to 10am.

Is there a swimming pool in the hotel?

Yes, there is.

Do you have 24 hour room service?

Yes, our room service available for 24 hours.

How do I get to the hotel?

Our hotel can be reach by taxi about 1 hour from Radin Inten II Airport.

Do you have hairdryers in the rooms?

Yes, hairdryers are available in each rooms.

Do you have any special packages for honeymoons and anniversaries?

Yes, we have.

For more information, please contact us at:

Main: +62-721-8017777

E-mail: lampung@swiss-belhotel.com

Do you have a tour desk where I can book excursions during my stay?

We regret that tour desk is not available in our hotel.

Where is the nearest bank or currency exchange?

BCA Bank and Mandiri Bank is 3 km away from our hotel.

How far is the nearest hospital to the hotel?

Our nearest hospital is RS Bumi Waras

Can baggage be stored at the hotel whilst I travel to another location in Indonesia?

Yes, with certain limit time.

Can I connect to the Internet from my room?

Yes, free wireless internet available in all hotel area including guest room.

What are local tourist attraction?

The most famous local tourist attraction in Lampung are Pasir Putih Beach and Pahawang Island.

How far is the hotel from the downtown shopping areas?

Our hotel approximately 3km or 10 minutes drive to shopping centre such as Mal Kartini and Simpur Centre.

How far is the hotel from the Beach?

Our hotel approximately 15km drive to Mutun Beach.