FAQ's

Showing 1 to 31 out of 31 results found

Are baby cots available for the rooms?

Baby cots available upon request only.

Are high chairs available in the restaurants?

Yes, high chairs are available.

Are we able to add extra bed in our room and how much does it cost?

Yes we are, its cost about Rp. 275.000 nett include one pax breakfast.

Are your hotel rates per room or per person?

Our Hotel rates are per room charge.

Can baggage be stored at the hotel whilst I travel to another location in Indonesia?

Yes with certain limit time.

Can I connect to the Internet from my room?

Yes, free Wi-fi is available at all rooms area and Public Areas.

Do you have 24 hour room service?

Yes we have, you can direct call to our restaurant from your room.

Do you have a pet policy?

We regret that pets are not allowed in our hotel.

Do you have a tour desk where I can book excursions during my stay?

Yes, our Bussiness Centre Providing for Tour Services also Flight Schedule for your pleasure visit.

Do you have any special packages for honeymoons and anniversaries?

Yes we have. For more information please contact us at 62 461 3128 600 or email us at luwuk@swiss-belhotel.com.

Do you have hairdryers in the rooms?

The Hairdryer is already set up in each Bathroom.

Do you have rooms with a bathtub?

Yes, Bathhub are available at our Villas.

Do you offer an airport transfer service?

Yes we do*. For more information please contact us at 62 461 3128 600 or email us at luwuk@swiss-belhotel.com.

*Terms & Conditions apply

Do you provide a service for late check-out?

Yes, subject to availability and it is chargeable.

Does my room reservation require any guarantee?

Yes, credit card and bank transfer required for guarantee the reservation.

Does the internet rate include breakfast?

The reservation can be booked with or without breakfast.

How do I cancel my hotel reservation without a charge?

The reservation can be cancelled 1 day prior arrival time. And for others reservation from online booking it based on cancellation policy in your booking confirmation.

How do I get to the hotel?

From The airport only 10 Minutes by Drive but you also can give reservation to our hotel to provide shuttle bus*

*Terms & Conditions apply

How far is the hotel from the Beach?

Our hotel is approximately 0.5km or 10 minutes within walking distance to the beach.

How far is the hotel from the downtown shopping areas?

Its located around 3km from the downtown, and our hotel provide for shuttle bus*

*Terms & Conditions apply

How far is the nearest hospital to the hotel?

RSUD Luwuk is approximately 5km or 12 minutes drive from our hotel.

How many people can stay in one room?

Maximum for 2 adults and 2 children below 12 years.

Is a babysitting service available?

Baby setter available upon request only.

Is it possible to check-in earlier?

Yes, subject to availability and it is chargeable.

Is there a safety deposit box available at the hotel?

Yes, we provide safety deposit box in each rooms.

Is there a swimming pool in the hotel?

Yes, We have two types of swimming pool.

What are local tourist attraction?

Salodik Waterfall, Dua Island, Togean Island, Kilo Lima Beach, Dua Island.

What are the standard check-in and check-out times of the hotel?

Check in time at 14.00 and check out time 12.00.

What types of rooms are available in the hotel?

We have Deluxe room, Junior Suite Room, Executive Suite Room, and Villas.

Where is breakfast served and at what times?

Breakfast served at BaReLo Restaurant from 06.00am to 10.30am.

Where is the nearest bank or currency exchange?

The nearest bank is about 1 km or 10 minutes drive from our hotel.