FAQs

No credit card is required as a guarantee only for late cancellations and no show. We do however charge your credit card if you book any rate that requires prepayment at the time of booking. Check the rate terms and conditions.

Yes, we do have a Jacuzzi on the 10th floor, pool area. 

Check-in is at 3:00pm and Check-out at 12:00 noon.

Yes, Glow Up Salon & Spa is located on the Mezzanine Floor.

No, however, we can arrange airport transfers at the rate of 10BD per car, per trip.

500 meters. Complimentary shuttle service from 9:00 – 18:00 is available. Other leading shopping malls are nearby (1-2.5 km)

We can set up one of our boardroom as office space depending on your needs.

We offer WIFI in all guest room.

The voltage in Thailand is 220 V.

Please contact the Concierge to arrange this.

The banks in Indonesia are open from 10.00 until 15.30 p.m. Monday to Friday only.

Major banks are all close by, within the business district, with the nearest bank at BNI and the closest place to exchange currency at Jala Exchange Sejahtera.

We have a doctor on call 24 hours.

Yes, we do have rooms specially equipped for disabled travellers. These rooms are available on request at no additional charge and subject to availability.

Our hotel is located 30 kilometers from Soekarno Hatta International Airport. It typically takes 1 Hour and 20 Minutes by car.

The parking can accommodate up to 200 cars.

Yes, we do.

A selection of vegetarian dishes is available in every outlet.

A breakfast buffet is served in Swiss-Cafe on the 1st floor between 6:00am and 10:30am.

Baby cots are available on request.

Yes, a babysitting service is available.

 

All guest rooms have a safe deposit box which is available free of charge.

These are as follows although they are subject to change:

HBO, BBC, CNN, Bloomberg, ABC Asia Pacific, CCTV 4, TV5, DW, REN TV, RAI, NHK, TVE, Discovery, Star Movies, MTV, ESPN, Star Sports, Zee TV Arabian Channel, ETTV, KBS, AI Jazeera News Channel, Animal Planet, Cartoon Network

We have Queen, Twin or Hollywood Twin (bed separate beds together).

Day use of the rooms is available.

Breakfast is sometimes included in the internet rate. For details of the rates applicable to a particular period, please visit www.amari.com.

Each guest room can accommodate a maximum of two people. Two Bedroom units can accommodate 4.

 

All room reservations require a credit card guarantee.

The hotel has three categories of room, deluxe, grand deluxe and 2 bedroom junior suites.All room are located from 7th to 32nd floor, 12 rooms per floor.  All our rooms are equipped with wireless broadband internet access, tea and coffee-making facilities and comfortable beds with duvets.Grand Deluxe rooms are more spacious than Deluxe rooms while the 2 bedroom junior suites offer two separate bedrooms, one with a queen and one with 2 twin beds.

Every Sunday there is a Christian mass (GBI Kenisah) which held in our ballroom starting from 9am till 12pm. The nearest Katholic church (St. Franciscus Xaverius) is located in Jl. Kartika Plaza and is reachable in around 20-25 minutes by car. Every Sunday evening at 6pm there is a mass in English.

A: Yes, we have Pandan Wangi Spa at  1st floor which provide best treatment with experience and skilled staff.

 

A: There is Siloam Hospital about 5 minutes driving from hotel.

A: The famous place for eating seafood is at Jimbaran or Kedonganan where you able to at the seaside.

A: The nearest one is Salon David by 10 minutes walking distance, and we could help you to make reservation to them.

A: There is Mall Bali Galeria, Discovery Kuta Mall and Beach Walk at approximately 10-15 minutes by car. Hotel also provide free shuttle 3 times a day to Discovery Kuta Mall and Kuta Square by reservation only, you may register it at Front Desk.

 

A: You may just across this street by 5 minutes walking distance or a 10 minutes’ drive to the famous place called Krisna.

No, but it only takes about 15-20 minutes to reach the nearest beach which is Kuta Beach, Legian Beach or Double Six Beach. A taxi ride would cost about Rp40.000 to Rp 50.000.

A: It takes about 15 minutes with normal traffic.

We have shuttle to Plaza Balikpapan only on Sunday from 10am – 3pm.

The hotel is 18km from Sepinggan airport which is 20 minutes drive by car. If you require an airport transfer we can arrange for you. The charge is IDR90000.

No however we can arrange an airport transfer at a cost of IDR131,000 nett each way per car.

A 3rd person would be get 1 extra bed with a charge of IDR 400.000net per night inclusive of breakfast for 1 person.

We have an ATM located on the lobby level of the hotel.

Pantai Losari Center Point of Indonesia is only 15 minutes away from the hotel.

Yes. It is open from at 8am - 11pm daily.

We recommend shopping! The biggest shopping center in Makassar is just short walk from the hotel.

The resort is ideally located for your to enjoy several world famous experiences including the Shotover Jet! We are also the closest hotel to Coronet Peak ski field. You can also enjoy walking traks, biking tracks, hot pools and hot air ballooning. Click here for more information.

The resort is only 1km from the world famous Shotover Jet. We can book tickets in advance for you also.

The Coronet Peak Ski fields are only 8.1km from the resort which is a 13 minute drive by car. Be sure to check with hotel reception about the weather and wheel chain requirements for your car if driving.