FAQs

We don’t provide halal food but we do have pork-free food on our menu and upon request.

Yes, we provide laundry service.

We do not allow pets in Maua.

The nearest Crystal Bay beach is only 10 minutes by car from Maua.

Yes, you can.

Yes, alcohol is served at Kowhai Restaurant, Aroha Bar and in the comfort of your Villa.

Maua Nusa Penida is a beautiful 5-star hotel.

Credit card is required as a guarantee only for late cancellations and no shows. We will charge your credit card if you book any rate that requires prepayment at the time of booking. Please check the rate terms and conditions before doing a reservation.

We don’t have a shuttle available, but we can arrange transport from Airport to Sanur harbor where you can take fast boat to Nusa Penida Island.

Maua is in Nusa Penida Island, of Klungkung regency in Sakti Village.

In Maua our Kowhai restaurant serves a la carte food, however our list of menus can be provided upon guest request.

A damage deposit of NZD 200 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Breakfast is served at Waterfront Restaurant from 6.30am to 10.30am.

We have 122 Rooms available

Yes, it is possible with a charge may applicable.

1,4 Kilometer away from the hotel. It takes around 7 minutes by taxi to Abdi Waluyo Hospital.

This will depend on the mode of booking and terms and conditions

No, however Guests are allowed to smoke at Bang Bang Restaurant on the lobby and inside our smoking room

We regret that currently Family Rooms is not available at the Hotel.

We regret that we don’t have a bathtub available in the room.

Special packages are available for guests celebrating a special occasion (subject to guest request).

There is currently no tour desk available in-house, but we will be able to make recommendations according to your needs at our Business Center.

Currently we only offer room service from 10 AM to 10.30 PM.

Yes, the WiFi is available in all rooms and hotel area

We regret that the extra bed is not available at the Hotel

We regret that we don’t have baby cots available at the Hotel.

No, We do not serve alcohol.

Yes our outdoor swimming pool located at the 03rd floor interconnected with Swiss-Café All-Day Dining Restaurant.

Check-in is at 3:00pm and Check-out at 12:00 noon.

The hotel is 10 KM / 20 minutes’ drive from Bahrain International Airport and City Center.

Yes, you can. As part of our #WeReassure campaign, we promote flexible stays, which means that you can amend/cancel your reservation or request for late check out (subject to period or availability) at ease.

Yes, they do. All of our team members (front and back of the house) are required to wear all protective gears while carrying out their daily duties.

Yes, it is. All food and beverage orders are individually covered prior to delivering to our guests.

Yes, there is. We have a doctor on call and are in contact with authorized hospitals for any medical assistance.

Yes, there is. Designated floor markings and queue stands are in place in our Front Office to follow the social distancing measures. Banquets, meeting rooms, restaurants, bars and lifts are also arranged in accordance to this protocol.

The lunch buffet is an assortment of International dishes with soup, salads, main dishes and dessert.

Yes, Superior Rooms and Deluxe Rooms can also be used as family rooms.

No, we do not.

No, credit card is required as a guarantee only for late cancellation and no show. We do, however, charge your credit card if you book any rate that requires prepayment at the time of booking. Check the rate terms & condition.

Check-in is at 14:00pm and check-out is at 12:00 noon.

Breakfast for outside guests is 50 QAR net per person.

We are in the heart of Jakarta, right by the city’s CBD, known as the Golden Triangle; a hub for business and finance as well as restaurants, shops and entertainment. The nearest airport is less than 10 km away with the Jakarta Convention Centre a short drive away.

Yes, subject to availability.

All the rates is charge per room.

Yes, you can connect to the internet from your room - Free high speed Wi-Fi.

We can certainly assist you in booking trips! Reception staff at Swiss-Belsuites Pounamu are very experienced with what Queenstown has to offer and can certainly make some great suggestions and recommendations. If you would like to book trips before you arrive, simply give us a call or email and we can arrange it for you! Alternatively once you arrive, Reception can book your trips as and when you like.

Yes, we have.

Yes, subject to availability and fees may apply.

You are able to book rooms and suites including breakfast. Please be advised that we are delivering a continental breakfast basket to your room if you booked a room/ suite including breakfast. You can also order breakfast on arrival.