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FAQs

Showing 1 to 30 out of 30 results found

Are baby cots available for the rooms?

Yes, baby cots is available by request.

Are high chairs available in the restaurants?

Yes, high chairs are available in our restaurant.

Are your hotel rates per room or per person?

Rates are per room, additional person chargeable.

Can baggage be stored at the hotel whilst I travel to another location in Indonesia?

Yes, with certain time limit.

Can I connect to the Internet from my room?

Yes, internet connection is available in each guest's room and all hotel area.

Do you have 24 hours room service?

Yes, room service available for 24 hours.

Do you have a tour desk where I can book excursions during my stay?

Yes, we do have.

Do you have any special packages for honeymoons and anniversaries?

Yes, we do have.

Do you have hairdryers in the rooms?

Yes, hairdryers are available in each rooms.

Do you have pet restriction policy?

We regret that pets are not allowed in the hotel.

Do you have rooms with a bathtub?

Yes, we do have.

Do you offer an airport transfer service?

Yes, additional charge applied.

Do you provide a service for late check-out?

Yes, subject to availability.

Does my room reservation require any guarantee?

Yes, credit card details required for guarantee.

Does the internet rate include breakfast?

Yes, internet rate is include breakfast.

How do I cancel my hotel reservation without a charge?

For offline reservation can be cancelled 1 day prior arrival, and for online booking cancellation based on policy in your booking confirmation.

How do I get to the hotel?

Our hotel can be reach by public transportation or taxi.

How far is the hotel from the Beach?

Our hotel is facing Palu Bay.

How far is the hotel from the downtown shopping areas?

Our hotel is approximately 7 minutes to Palu Grand Mall.

How far is the nearest hospital to the hotel?

The nearest hospital are Anutapura Hospital approximately 15 minutes and UNDATA Hospital approximately 10 minutes by car from our hotel.

How many people can stay in one room?

Maximum for 2 adults.

Is a babysitting service available?

We regret that babysitting service not available in the hotel.

Is it possible to check-in earlier?

Yes, subject to availability.

Is there a safety deposit box available at the hotel?

Yes, safety deposit box are available in each rooms.

Is there a swimming pool in the hotel?

Yes, there is.

What are the local tourist attractions?

Pantai Talise approximately 7 minutes by Palu Bridge.

What are the standard check-in and check-out times of the hotel?

Check-in time is at 2pm and check-out at 12noon.

What types of rooms are available in the hotel?

In Swiss-Belhotel Silae Palu we have Deluxe Hotel and Villa, Superior Deluxe, Grand Deluxe, Executive Room, Suite Hotel and Villa and Grand Suite Room.

Where is breakfast served and at what times?

Breakfast served at Swiss-Cafe Restaurant starts from 6am to 10am.

Where is the nearest bank or currency exchange?

Mandiri Bank  approximately 10 minutes driving from our hotel.

Showing 1 to 30 out of 30 results found

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