FAQ's

Showing 1 to 29 out of 29 results found

Are baby cots available for the rooms?

Yes, baby cots are available upon request.

Are high chairs available in the restaurants?

Yes, high chairs are available in the restaurant.

Are your hotel rates per room or per person?

All rates are per room.

Can baggage be stored at the hotel whilst I travel to another location in Indonesia?

Yes, with certain time limit.

Can I connect to the Internet from my room?

Yes, Wi-Fi access are available in each guest's room and all hotel area.

Do you have 24 hours room service?

Yes, our room service available for 24 hours, you can order by dial #3 from your rooms

Do you have a tour desk where I can book excursions during my stay?

Yes, we are please you to reach Front Desk counter.

Do you have any special packages for honeymoons and anniversaries?

We regret that special packages not available at the moment in our hotel.

Do you have hairdryers in the rooms?

Yes, hairdryers are available in each rooms.

Do you have pet restriction policy?

We regret that pets are not allowed in the hotel.

Do you have rooms with a bathtub?

Yes, bathtub are available at President Suite, Premier Suite and Executive Suite.

Do you offer an airport transfer service?

Yes, additional charge applied IDR 90,000nett/car/way.

Do you provide a service for late check-out?

Yes, subject to availability.

Does my room reservation require any guarantee?

Yes, credit card details required for guarantee.

Does the internet rate include breakfast?

Yes, it does.

How do I cancel my hotel reservation without a charge?

Cancellation 3 days prior arrival and no show one night stay will be forfeited.

How do I get to the hotel?

Our hotel can be reach by taxi, you can request the chargeable airport service to our hotel at least 1 days before arrival if required.

How far is the hotel from the downtown shopping areas?

Our hotel approximately 10 minutes by car to WTC Batanghari.

How far is the nearest hospital to the hotel?

Our hotel approximately 5 minutes driving to H Abdoel Batoe Hospital.

How many people can stay in one room?

One room maximum for 2 adults, chargeable extra bed applied for additional person.

Is a babysitting service available?

We regret that babysitting service is not available at the moment in our hotel.

Is it possible to check-in earlier?

Yes, subject to availability.

Is there a safety deposit box available at the hotel?

Yes, safety deposit boxes are available in each rooms.

Is there a swimming pool in the hotel?

Yes, there is.

What are the local tourist attractions?

There are Muaro Jambi Temple, Kota Seberang and Sentra Batik Jambi, Gentala Arasy Tower, Geopark Merangin, Kerinci Mountain, Gunung Tujuh Lake, Kaco Lake, Bukit Dua Belas National Park, Kerinci Seblat National Park, Berbak National Park, Bukit Tiga Puluh National Park, Harapan Rainforest.

What are the standard check-in and check-out times of the hotel?

Check in time is at 2pm.
Check out time at 12noon.

What types of rooms are available in the hotel?

In Swiss-Belhotel Jambi we have Deluxe Room, Busines Deluxe, Executive Suite, Premier Suite, President Suite.

Where is breakfast served and at what times?

The breakfast served daily at Swiss-Cafe Restaurant located at lobby level starts from 6am to 10am.

Where is the nearest bank or currency exchange?

Bank BCA approximately 8 minutes driving from the hotel.