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Faqs

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Are there any special offers or packages available?

Yes, we offer a variety of special packages and promotions throughout the year. Please check our special offers page for the latest deals.

Can I modify or cancel my reservation?

Yes, you can modify or cancel your reservation through our website or by contacting our reservation team. Please note our cancellation policy for any applicable fees.

Do you have Wi-Fi available?

Yes, we offer complimentary high-speed Wi-Fi throughout the hotel.

Do you have Wi-Fi available?

Yes, we offer complimentary high-speed Wi-Fi throughout the hotel.

Do you offer airport shuttle service?

Yes, we offer a complimentary airport shuttle service for our guests. Please contact us in advance to arrange your pick-up and drop-off.

Do you offer corporate or group rates?

Yes, we offer special rates for corporate bookings and groups. Please contact our sales team for more information.

How do I make a reservation?

You can make a reservation online through our website, by calling our reservation line at +622129941166, or by emailing us at resvsare@swiss-belhotel.com.

Is early check-in or late check-out available?

Early check-in and late check-out are subject to availability. Please contact the front desk on your arrival day to check availability and any additional fees.

What amenities are included in the rooms?

All our rooms include free Wi-Fi, a flat-screen TV, air conditioning, a safe, and complimentary toiletries. Additional amenities are available in certain room categories.

What dining options are available at the hotel?

We have a variety of dining options, including our on-site restaurant, and a bar. For more information, please visit our dining page on the website.

What is your cancellation policy?

Our cancellation policy varies depending on the rate you booked. Please refer to your confirmation email or contact us directly for details.

What area of Jakarta is the hotel situated?

We are in the heart of Jakarta, right by the city’s CBD, known as the Golden Triangle; a hub for business and finance as well as restaurants, shops and entertainment. The nearest airport is less than 10 km away with the Jakarta Convention Centre a short drive away.


Are you close to the Theatres/Entertainment venues?

There is a XXI Cineplex in Epiwalk (500 meters). Complimentary shuttle service from 9:00 – 18:00 is available.


How far is the hotel from the main shopping area?

500 meters. Complimentary shuttle service from 9:00 – 18:00 is available. Other leading shopping malls are nearby (1-2.5 km)


Are there any major shopping centres near the hotel? And, if so, where are they?

Shopping facilities located near the hotel include Epiwalk, Kota Kasablanka, Ambassador, Kuningan City.


Are offices available for rent at the hotel?

We can set up one of our boardroom as office space depending on your needs.


Are secretarial and other business services such as translation available?

We can provide basic secretarial support services. For specialized needs it may be necessary to employ an outside company. Please contact the business center to discuss your exact needs.


Can I connect my laptop in the room?

We offer WIFI in all guest room.


Is it safe to drink tap water in Indonesia?

The tap water is not potable. Complimentary drinking water is provided in all guest rooms.


What voltage do you use in Indonesia?

The voltage in Thailand is 220 V.


Are special services available for the female travelers?

There is no special service available for the female travelers.


Can baggage be stored at the hotel whilst I travel to another location in Indonesia?

Please contact the Concierge to arrange this.


Are there shops at the hotel?

Yes, there is a hotel shop.


At what time do the banks open?

The banks in Indonesia are open from 10.00 until 15.30 p.m. Monday to Friday only.


What is the currency in Indonesia?

The currency in Indonesia is Indonesian Ruphia.


Where is the nearest bank or currency exchange?

Major banks are all close by, within the business district, with the nearest bank at BNI and the closest place to exchange currency at Jala Exchange Sejahtera.


How far is the nearest hospital to the hotel?

10 minutes from the hotel is a major international hospital.


Is a doctor available at the hotel?

We have a doctor on call 24 hours.


Can the hotel reconfirm my ongoing flight and make arrangements for domestic and international flights?

Yes, the Guest Relations staff will be pleased to assist with your travel arrangements.


Do you special facilities and services available for the disabled traveller?

Yes, we do have rooms specially equipped for disabled travellers. These rooms are available on request at no additional charge and subject to availability.


Do you have any special packages for honeymoons and anniversaries?

Special packages are available for guests celebrating a special occasion.


How far is the hotel from the airport?

Our hotel is located 30 kilometers from Soekarno Hatta International Airport. It typically takes 1 Hour and 20 Minutes by car.

Do you have hairdryers in the rooms?

Hairdryers are available in every guest room.


How much parking space is available at the hotel?

The parking can accommodate up to 200 cars.


Do you have a fitness center or pool?

Yes, we have a fully equipped fitness center and an outdoor pool. The fitness center is open from 6:00 AM to 9:00 PM, and the pool is open from 6:00 AM to 5:30 PM

Do you have 24-hour room service?

Yes, we do.


Is a special menu available for children?

Yes, there is.


Is vegetarian cuisine available in the restaurants?

A selection of vegetarian dishes is available in every outlet.


How many restaurants do you have and what are they?

We have 1 main restaurant in the hotel:

 

Swiss-Café

Located on the 1st floor, this is a contemporary style restaurant with indoor and outdoor poolside seating. The Café overlooks the swimming pool. With its central location, it is the ideal place to grab a quick bite or a complete meal. Our kitchen serves handpicked creations from the four different parts of Switzerland and also boast Asian evergreens.

 

Seating Capacity: 60 indoor, 80 outdoor

Opening Hour: 6:00 – 23:00

Type of Food: Western and Asian Buffet; a la carte creations from the “four parts of Switzerland” and Asia.

 

Lobby Bar

Located in the Lobby, meet for business or relax over drinks with friends. A light-bite menu is offered throughout the day, featuring both western and local cuisine.

 

Seating Capacity: 40

Opening Hour: 9:00 – 23:30


Where is breakfast served and at what times?

A breakfast buffet is served in Swiss-Cafe on the 1st floor between 6:00am and 10:30am.


Are “high chairs” available in the restaurants?

Yes, they are.


Are baby cots available for the rooms?

Baby cots are available on request.


What facilities are available for children?

At the hotel there is a children’s pool, special children’s menus and a garden where children can play .


Is a babysitting service available?

Yes, a babysitting service is available.

 


Is e-mail available at the hotel?

The entire hotel is set up for wireless broadband internet access.

Broadband internet access is available in every room.


Are safety deposit boxes available at the hotel?

All guest rooms have a safe deposit box which is available free of charge.


What is your smoking policy?

Our hotel has a smoking room and non-smoking room.

What television channels are available in the rooms?

These are as follows although they are subject to change:

HBO, BBC, CNN, Bloomberg, ABC Asia Pacific, CCTV 4, TV5, DW, REN TV, RAI, NHK, TVE, Discovery, Star Movies, MTV, ESPN, Star Sports, Zee TV Arabian Channel, ETTV, KBS, AI Jazeera News Channel, Animal Planet, Cartoon Network


Do you have rooms with a bathtub?

No. All guest rooms have a cubicle shower.


Are King size beds available in the rooms?

We have Queen, Twin or Hollywood Twin (bed separate beds together).


Do you have twin, triple and quadruple rooms?

Our 2 bedroom units can accommodate up to 4 people in existing beds.


Do you offer a room rate for short stays (day use)?

Day use of the rooms is available.


What are the check-in and check-out times?

Check-in is from 2:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out are subject to availability and may incur additional charges.

Does the internet rate include breakfast?

Breakfast is sometimes included in the internet rate. For details of the rates applicable to a particular period, please visit www.amari.com.


Do you have a pet policy?

We regret that animals are not allowed to stay in the guest rooms.


How many people can stay in one room?

Each guest room can accommodate a maximum of two people. Two Bedroom units can accommodate 4.

 


How do I cancel my hotel reservation without a charge?

To cancel your booking without incurring any charge, please contact the Reservations Department at least one day prior to your arrival. You will then be given a cancellation number. Please note that you must be booked on a ’Flexible’ rate type as ’Advance Pre-Paid’ rates are non-refundable.  

 


Does my room reservation require any guarantee?

All room reservations require a credit card guarantee.


Are your hotel rates per room or per person?

The rates charged are per room.


What types of rooms are available in the hotel and what are the differences between the different categories?

The hotel has three categories of room, deluxe, grand deluxe and 2 bedroom junior suites.All room are located from 7th to 32nd floor, 12 rooms per floor.  All our rooms are equipped with wireless broadband internet access, tea and coffee-making facilities and comfortable beds with duvets.Grand Deluxe rooms are more spacious than Deluxe rooms while the 2 bedroom junior suites offer two separate bedrooms, one with a queen and one with 2 twin beds.


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