FAQs

Showing 1 to 20 out of 20 results found

Are your hotel rates per room or per person?

Our hotel rates are per room.

Can I connect to the Internet from my room?

Yes, free WiFi is available in all rooms and hotel area.

Do you have 24 hours room service?

Yes, our room service available for 24 hours.

Do you have a tour desk where I can book excursions during my stay?

There is currently no tour desk available in-house, but we will be able to make recommendations according to your needs.

Do you have pet restriction policy?

We regret that animals are not allowed in the hotel.

Do you have rooms with a bathtub?

Yes, bathtub available in Junior Suite and Presidetial Suite only.

Do you offer an airport transfer service?

We offer airport transfer for free at 5am and 9.30am. Airport transfer outside those hour is available with additional charge of IDR 100,000 per way.

Do you provide a service for late check-out?

Late check-out until 18.00 hrs is possible, at a charge of 50% from room rate. (Subject to availability)

How do I get to the hotel?

Juwata Airport is approximately 5km or 10 minutes drive from Swiss-Belhotel Tarakan.

How far is the hotel from the Beach?

The beach is 15 minutes away by car from the hotel.

How far is the hotel from the downtown shopping areas?

We are located in the Tarakan City Center, shopping areas are just around the hotel within a walking distance.

How far is the nearest hospital to the hotel?

Our hotel located next to a hospital.

Is it possible to check-in earlier?

It is sometimes possible to check in earlier, however, this depends on availability and cannot be guaranteed.

Is there a safety deposit box available at the hotel?

Yes, safety deposit box is available in all guest room.

Is there a swimming pool in the hotel?

Yes, swimming pool is located at the first floor, next to Swiss-Café Restaurant.

What are the local tourist attractions?

The nearest tourist attraction is Mangrove Forest, a conservation for Proboscis Monkey which is only 15 minutes walk from our hotel.

What are the standard check-in and check-out times of the hotel?

The standard check-in time is 2pm and check-out is at 12noon.

What types of rooms are available in the hotel?

The hotel has 4 room types: Superior, Deluxe, Junior Suites and Presidential Suite.

Where is breakfast served and at what times?

Breakfast is served is served in the Swiss-Café Restaurant on the first floor from 6am to 10am on weekdays and 6am to 11am on weekend and public holiday.

Where is the nearest bank or currency exchange?

The nearest bank is just across our hotel while currency exchange is approximately 8 minutes away by car.

Showing 1 to 20 out of 20 results found

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