FAQs

Showing 1 to 30 out of 30 results found

Are baby cots available for the rooms?

We regret that baby cots are not available in the hotel.

Are high chairs available in the restaurants?

Yes, high chairs are available in Jaen Bar & Kitchen.

Are your hotel rates per room or per person?

All rates are per room.

Do you have pet restriction policy?

We regret that pets are not allowed it the hotel.

Do you have rooms with a bathtub?

We regret that bathtub is not available in the hotel, however we provide standing shower with hot and cold water.

Do you offer an airport transfer service?

Yes, additional charge applied.

Do you provide a service for late check-out?

Yes, subject to availability.

Does my room reservation require any guarantee?

Yes, credit card details required for guarantee.

Does the internet rate include breakfast?

Yes, it does.

How do I cancel my hotel reservation without a charge?

For offline reservation direct to the hotel cancellation 7 - 30 days prior arrival.
For online booking based on cancellation policy in your booking confirmation.

How many people can stay in one room?

One room maximum for 2 persons.

Is a babysitting service available?

We regret that babysitting service is not available in the hotel.

Is it possible to check-in earlier?

Yes, subject to availability.

Is there a safety deposit box available at the hotel?

Yes, safety deposit boxes are available in each guest's room.

Is there a swimming pool in the hotel?

Yes, there is an outdoor rooftop swimming pool and bar.

What are the standard check-in and check-out times of the hotel?

Check-in time is at 2pm and check-out time at 12noon.

What types of rooms are available in the hotel?

We have 2 types of room are Zest Twin Bed and Zest Queen Bed.

Where is breakfast served and at what times?

Breakfast served at Jaen Bar & Kitchen starts from 7am to 11am.

Can baggage be stored at the hotel whilst I travel to another location in Indonesia?

Yes, with certain time limit.

Can I connect to the Internet from my room?

Yes, Wi-Fi access are available in each guest's room and in all hotel area.

Do you have 24 hours room service?

We regret that our room service is not available for 24 hours.

Do you have a tour desk where I can book excursions during my stay?

No, we regret that tour desk is not available in the hotel.

Do you have any special packages for honeymoons and anniversaries?

Yes, special packages are available by request.

Do you have hairdryers in the rooms?

Yes, hairdryers are available by request.

How do I get to the hotel?

Our hotel can be reach by taxi or local shuttle bus.

How far is the hotel from the Beach?

Our hotel approximately 5 - 10 minutes walking distance to the beach.

How far is the hotel from the downtown shopping areas?

Approximately 10 minutes within walking distance to Legian Art Market and 10 minutes by car to Kuta Square Shopping Mall.

How far is the nearest hospital to the hotel?

Approximately 5km and 18 minutes by car to BIMC Hospital.

What are the local tourist attractions?

Our hotel strategically located a minutes away to popular nightlife, bars and restaurant such as Legian Art Market, Double Six Beach, Ground Zero Memorial, 3D Museum and Waterboom Bali.

Where is the nearest bank or currency exchange?

Our hotel approximately 100 Meters to the nearest bank or currency exchange.