FAQs

Frequently Ask Questions Swiss-Belinn Singkawang.

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Are baby cots available for the rooms?

We regret that we don't provide baby cots at this time.

Are high chairs available in the restaurants?

Yes, high chairs are available in our restaurant.

Are we able to add extra bed in our room and how much does it cost?

Yes, chargeable extra bed is available upon request and subject to availability.

Are your hotel rates per room or per person?

The rates are per room for maximum 2 person.

Can baggage be stored at the hotel whilst I travel to another location in Indonesia?

Yes you can store your baggage in our hotel with limit certain time.

Can I connect to the Internet from my room?

Yes WiFi access is available in each room and public area.

Do you have 24 hours room service?

Yes, we have. You can call direct to our restaurant from your room.

Do you have a tour desk where I can book excursions during my stay?

We regret that we don't have tour desk in our hotel.

Do you have hairdryers in the rooms?

Yes, we have.

Do you have pet restriction policy?

We regret that pets are not allowed in our hotel.

Do you have rooms with a bathtub?

Yes bathtub is available in Suite Room only.

Do you offer an airport transfer service?

Yes we have airport transfer service at a charge.

For further information please contact our friendly receptionist to +62 562 4200 888 or email to singkawang@swiss-belhotel.com.

Do you provide a service for late check-out?

Late check-out is subject to availability.

Does my room reservation require any guarantee?

Yes, credit card details required for guarantee.

Does the internet rate include breakfast?

The inclusion is depend on the package that you book, you can book your room with or without breakfast.

How do I cancel my hotel reservation without a charge?

For offline reservation: cancellation permitted up to 3 days prior to your arrival by contacting our friendly receptionist

For online reservation: cancellation is based on cancellation policy on your booking confirmation letter by modify on the booking site.

How do I get to the hotel?

Our hotel is about 3 hours by car from Pontianak Airport.

How far is the hotel from the Beach?

Our hotel approximately 30 minutes by car to the Beach.

How far is the hotel from the downtown shopping areas?

Our hotel is connect with the Grand Mall Singkawang.

How far is the nearest hospital to the hotel?

Our hotel approximately 10 minutes driving to Harapan Bersama Hospital.

How many people can stay in one room?

Our room is maximum for 2 persons however additional person may allow at a charge.

Is a babysitting service available?

We regret that we don't provide babysitting at this time.

Is it possible to check-in earlier?

Early check-in is possible subject to availability.

Is there a safety deposit box available at the hotel?

Safety deposit boxes are available in each rooms.

Is there a swimming pool in the hotel?

Yes, we have. You can take refreshing dip in our swimming pool on the 3rd floor.

What are local tourist attraction?

While stay in our hotel you also able to discover local tourist attraction such as Sinka Island Park, Dragon Statue, Pasir Panjang Beach and Vihara.

What are the standard check-in and check-out times of the hotel?

Our standard check-in time is at 14.00 hrs and check out time at 12.00 hrs.

What types of rooms are available in the hotel?

Swiss-Belinn Singkawang has 110 Deluxe Rooms, 2 Business Suites, 4 Executive Suites and 1 Presidential Suite.

Where is breakfast served and at what times?

Breakfast is served at BaReLo start from 6.00 am to 10.00am.

Where is the nearest bank or currency exchange?

Our hotel approximately 10 minutes within walking distance to ATM Bank Kalbar.