FAQs

Showing 1 to 24 out of 24 results found

Are all the room can be smoking room?

No, all rooms are non-smoking room

Are the extra bed always available?

Subject to availability and additional charge may apply

Can baggage be stored at the hotel whilst guest travel to another destination?

Yes, our Concierge team will give the guest a luggage tag to identify theirs

Can outsider visit the pool?

Yes, can. We have pool package for weekday & weekend

Can the guest request for the room view, number of floor or room number?

No, all special requests based on availability on arrival

Do you have 24 hours room service?

Yes, our room service available for 24 hours

Do you have a shuttle service from Station or Airport?

No, but we have collaboration with Golden Bird and can arrange car rental with additional charge based on transport packages

Do you have an outdoor area for outbound activities?

No, but guest can request for the outbound arrangement due to hotel have some collaboration with outbound vendors

Do you have hairdryers in the room?

Yes, hairdryer is available in each room

Do you have pet restriction policy?

We regret that pets are not allowed in our hotel

Do you have rooms with bathtub?

Mostly all room available for bathtub facility

How do I get to the hotel?

Guest can take the online transportation or their own vehicles

How far is the hotel from Bandung Station?

Our hotel is 7,7 km or 29 minutes from Bandung Station Kebon Kawung

How far is the hotel from the downtown shopping areas?

Bandung Indah Plaza 6,3 km (25 minutes), Paris Van Java 8,0 km (27 minutes), 23 Paskal 8,7 km (31 minutes), Istana Plaza 7,6 km (27 minutes), Cihampelas Walk 6,5 km (20 minutes), Braga Citywalk 7,7 km (30 minutes), Bandung Electronic Center 6,5 km (25 minutes), D’Botanica 8,6 km (34 minutes), Trans Studio Mall 10,3 km (37 minutes), Summarecon Mall 17,2 km (1 hour 7 minutes)

How far is the nearest hospital to the hotel?

The nearest hospital is Santo Borromeus Hospital is 4,5 km or approximately 14 minutes by car

How far the hotel from tourism destination?

Many choices of tourism attraction or destination surrounding the hotel, e.g.: Dago Dreampark, The Parlor Hills, Wot Batu, Selayar Sunaryo, Tebing Keraton, Taman Raya Ir. H. Djuanda (TAHURA) and more surrounding Dago area or Lembang area

How many people can stay in one room?

Maximum 2 adults can stay in a one room

Is it possible to check-in earlier?

Yes, subject to availability and additional charge may apply

Is the breakfast menu all halal?

Hotel’s kitchen team never use ingredients of mirin, angsiu, shoyu etc

Is the hotel near to the golf course?

Yes, Dago Heritage Golf 1917 is right next to the hotel, available as well for the Driving Range

Is the swimming pool with warm water?

Yes, everyday our pool available with warm water

Is there a safety deposit box available at the hotel?

Yes there is, safety deposit boxes are available in each room

What are the standard check-in and check-out times of the hotel?

Our standard check in is from 3:00 PM, and check out time is 12:00 PM

What time the pool open?

From 6:00 AM to 8:00 PM