FAQs

In a Two Bedroom Suite there is one bathroom, however you can upgrade to Premium Suite with two bedroom. Additional charge applied.

Baby cots are available upon request.

In our studio apartment, we are unable to do split beds. In our one bedroom apartments, 9 out of the 11 rooms can have split beds. In our two bedroom apartments, 19 out of the 23 rooms can have split beds in only one of the rooms. In our three bedroom apartments, 3 out of the 5 rooms can have split beds in only one of the rooms.

Swiss-BelSuites Victoria Park operates a strict non-smoking throughout every area of the hotel (including balconies). If there is evidence found that you, or your guests, are found to be breaking this policy, a $300 penalty fee will be obtained from your pre-authorisation, per incident).

We are not providing extra beds. However, baby cot is free of charge and subject to availability.

Car parking is available at the hotel. However, we have limited hotel car park bays available (on the ground floor) for our guests. These car parks are subject to availability and a cost of NZD $40 per car/ per night applies. We recommend checking availability first and pre-book. Please talk to our reception. Entrance to car park from Victoria Street side - next to AVIS rental cars. Loading zone is on the ground floor – when driving into the car park, turn left/ do not go up the ramp. In case all hotel car parks are booked, the guests can park at Wilson Car Park (part of the hotel) - spaces are subject to availability and the Terms & Conditions of Wilson Car Park apply. Please be advised that for these public Wilson Car Park bays, Wilson Car Park fees apply and need to be paid directly to Wilson Car Park - the hotel does not take any responsibility for the public Wilson Car Parks. If you need further assistance regarding car parking, please call our reception.

We do have airport transfer to the hotel. Please be advised that it is an extra charge of $80 dollars for a suburban car $100 dollars for a van up to 6 people.

In our Studio suite and our one bedroom suites, we can accommodate a maximum of two people. In our two bedroom suites, we can accommodate a maximum of four people. And in our three bedroom suites, we can accommodate a maximum of six people. 

Hotel Guests are more than welcome to have visitors in their suites.  It is the policy of the hotel that visitors must vacate the property by 10pm. This complements the hotels No Party Policy.  Charges will apply if rooms are found to be over occupancy stated in the official reservation documentation. The occupancy of each suite is governed by fire regulations and we hope you treat this with respect.

Pets are allowed.

The check-out time is at 10.00am.