FAQs

Hotel guest possible to check in earlier depends on room availability and cannot be guaranteed. 

Yes, safety deposit boxes are available in each room.

Yes, safety deposit box is available in all guest room.

Yes there is.

Yes, our swimming pool for adult and children located next to Swiss-Cafe Restaurant.

There is one swimming pool next to Swiss Café Restaurant.

Here in Surabaya, we have wide options of tourist destinations and attractions as Heritage Tourism, Religious Tourism, Museum and Monument Tourism, Shopping Tourism, Environment Tourism, Culinary Tourism, and City Park Tourism.

Check in time is after 2pm and for check out time is at 12 noon.

Check in starts at 02.00PM, Check out at 12.00PM.

The hotel has 4 room types: Superior, Deluxe, Junior Suites and Presidential Suite.

Swiss-Belhotel Kendari have 6 type of rooms are Superior Room, Deluxe Room, Grand Deluxe, Junior Suite, Executive Suite and President Suite.

We have Deluxe room and available in twin bed option only, and for queen bed option available starts from Superior Deluxe, Business Suite, Honeymoon Suite, Executive Suite and Presidential Suite.

Breakfast is served at Swiss-Cafe Restaurant from 6am to 10am.

Breakfast available at barelo start from 06:00 AM until 10:00 AM, during pandemic we share into 2 batch.

The nearest bank is just across our hotel while currency exchange is approximately 8 minutes away by car.

The nearest bank is located about 5 minutes walk away.

Yes, we have. You can dial '6' from the hotel's room.

Yes, we have BaReLo open for 24 hours.

Yes, we have and you can request to our reservation before your arrival and subject to availability. However the rooms are limited and it not guaranteed.

No, we don't have free shuttle from/to Airport

Yes, that smoking only allow in smoking area and smoking floor 

Yes, we provide internet acces in the room and in public area.

It is approximately 15 minutes from the hotel.

For Airport pickup from Kualanamu International Airport is Rp.300.000/car (Max 3 persons) / way, for the service subject to availability. For detail inquiry please email to resvsimd@swiss-belhotel.com

Hotel guests can use the storage facility in the conciege area at the hotel with zero cost if they spend at least one night at the hotel. However, guests will not be allowed to store the baggage whilst they travel to another location in Indonesia.

Yes, we have an outdoor pool. It is free of charge for the hotels guests, for the outside guest it is IDR 100.000/person.

Yes, free WiFi is available in all rooms and hotel area

Hairdryers are available on request.

The hotel offer airport transfer (pick up and drop service) with additional charge of IDR
75,000 per way

We have 2 kind of connecting room, between Superior King Bed connecting to Deluxe King
Bed and Deluxe King connecting to Deluxe Twin.

Our Hotel only 15 minute from Tol Jagorawi through One Way System at Botanical Garden

Only 10 minutes walking distance to the Factory Outlet from the Hotel.

Our Zest Room able to accommodation with maximum for two people

There is one outdoor swimming pool, located on the 5 th floor. Open from 7am to 8pm.

We have popular historical place that is Keraton Surakarta Hadiningrat. Keraton Surakarta Hadiningrat is a Javanese monarchy centred in the city of Surakarta, in the province of Central Java, Indonesia. The Surakarta Kraton was established in 1745 by Pakubuwono II. Surakarta Sunanate and Yogyakarta Sultanate are together the successors of Mataram Sultanate. Unlike their counterparts in Yogyakarta, who use the title of sultan, the rulers of Surakarta use the title of sunan. The Dutch name was used during Dutch colonial rule until the 1940s. The title is sometimes anglicized as the Prince of Solo, from the location of their palace. Keraton Surakarta Hadiningrat open everyday from 08.30 – 14.00 and on Sunday open 08.30 -13.00. It closed on Friday. The price for Domestic Tourist is IDR 10,000 and for Foreigner Tourist is IDR 15,000.

Breakfast is served daily at Citruz Café from 06.00hrs until 10.00hrs.

The hotel has 4 room categories: Superior, Deluxe, Grand Deluxe and Saripetojo Suite.

Limited of Baby cots are available based on request.

Yes, complimentary Wi-Fi service for all hotel areas  

Yes, we can provide the pickup service, but it will be have an additional charge, and please take a note if you want us to provided your land transfer you need to direct call or emailing us.

Phone    : +62778-457 500
Email    : fomsib@swiss-belhotel.com

We regret that animals and any food with strong scent e.g Durian are not allowed in the hotel. 

Yes, pets are not allowed in Hotel Ciputra World Surabaya.

Yes we offer an airport transfer at IDR 338.800 / car / way 

We can assist guest to have airport transportation with additional charge

All room reservations require a credit card guarantee.

All room reservations require a credit card guarantee.

Can be with or without breakfast

Zest Hotel Jemursari can be reached by variety of modes of transportation like taxi

Around 15 minutes by car and we are connected with Ciputra World Mall 

It takes 10 Minutes to the nearest shopping center in the downtown