FAQs

The standard check in time at 02.00 pm and check out time at 12.00 noon.

Check in time is after 2pm and for check out time is at 12 noon.

We have King Suite, Junior Suite, and Deluxe.

We have Deluxe room and available in twin bed option only, and for queen bed option available starts from Superior Deluxe, Business Suite, Honeymoon Suite, Executive Suite and Presidential Suite.

The hotel has 5 room categories; Superior, Deluxe, Junior Suite, Executive Suite, and a Presidential Suite.

Breakfast is served is served in the Swiss-Café Restaurant on the first floor from 6am to 10am on weekdays and 6am to 11am on weekend and public holiday.

Breakfast is served at Swiss-Cafe Restaurant from 6am to 10am.

The biggest public bank is BCA and it takes only 3 minutes by walking.

The nearest bank is just across our hotel while currency exchange is approximately 8 minutes away by car.

Yes, we have. You can dial '6' from the hotel's room.

Yes, we have BaReLo open for 24 hours.

Yes, we have and you can request to our reservation before your arrival and subject to availability. However the rooms are limited and it not guaranteed.

No, we don't have free shuttle from/to Airport

Yes, that smoking only allow in smoking area and smoking floor 

Yes, we provide internet acces in the room and in public area.

It is approximately 15 minutes from the hotel.

For Airport pickup from Kualanamu International Airport is Rp.300.000/car (Max 3 persons) / way, for the service subject to availability. For detail inquiry please email to resvsimd@swiss-belhotel.com

Hotel guests can use the storage facility in the conciege area at the hotel with zero cost if they spend at least one night at the hotel. However, guests will not be allowed to store the baggage whilst they travel to another location in Indonesia.

Yes, we have an outdoor pool. It is free of charge for the hotels guests, for the outside guest it is IDR 100.000/person.

Yes, free WiFi is available in all rooms and hotel area

Hairdryers are available on request.

The hotel offer airport transfer (pick up and drop service) with additional charge of IDR
75,000 per way

We have 2 kind of connecting room, between Superior King Bed connecting to Deluxe King
Bed and Deluxe King connecting to Deluxe Twin.

Our Hotel only 15 minute from Tol Jagorawi through One Way System at Botanical Garden

Only 10 minutes walking distance to the Factory Outlet from the Hotel.

Our Zest Room able to accommodation with maximum for two people

There is one outdoor swimming pool, located on the 5 th floor. Open from 7am to 8pm.

We have popular historical place that is Keraton Surakarta Hadiningrat. Keraton Surakarta Hadiningrat is a Javanese monarchy centred in the city of Surakarta, in the province of Central Java, Indonesia. The Surakarta Kraton was established in 1745 by Pakubuwono II. Surakarta Sunanate and Yogyakarta Sultanate are together the successors of Mataram Sultanate. Unlike their counterparts in Yogyakarta, who use the title of sultan, the rulers of Surakarta use the title of sunan. The Dutch name was used during Dutch colonial rule until the 1940s. The title is sometimes anglicized as the Prince of Solo, from the location of their palace. Keraton Surakarta Hadiningrat open everyday from 08.30 – 14.00 and on Sunday open 08.30 -13.00. It closed on Friday. The price for Domestic Tourist is IDR 10,000 and for Foreigner Tourist is IDR 15,000.

Breakfast is served daily at Citruz Café from 06.00hrs until 10.00hrs.

The hotel has 4 room categories: Superior, Deluxe, Grand Deluxe and Saripetojo Suite.

Limited of Baby cots are available based on request.

Yes, complimentary Wi-Fi service for all hotel areas  

Yes, we can provide the pickup service, but it will be have an additional charge, and please take a note if you want us to provided your land transfer you need to direct call or emailing us.

Phone    : +62778-457 500
Email    : fomsib@swiss-belhotel.com

We regret that animals and any food with strong scent e.g Durian are not allowed in the hotel. 

Yes, pets are not allowed in Hotel Ciputra World Surabaya.

Yes we offer an airport transfer at IDR 338.800 / car / way 

We can assist guest to have airport transportation with additional charge

All room reservations require a credit card guarantee.

All room reservations require a credit card guarantee.

Can be with or without breakfast

Zest Hotel Jemursari can be reached by variety of modes of transportation like taxi

Around 15 minutes by car and we are connected with Ciputra World Mall 

It takes 10 Minutes to the nearest shopping center in the downtown

Around 10 minutes to RKZ or William Booth Hospital 

Our hotel is in the same area with International ferry terminal named Harbour Bay Ferry terminal which is around 5 minutes walking distance to our Hotel and it takes
around 15 minutes from International Batam Center Ferry terminal by taxi.

While from International Hang Nadim Airport it will takes around 45 minutes by taxi.

Hospitals such as Awal Bros , Budi Kemuliaan , Harapan Bunda are around 10 minutes car drive from our Hotel.

3 person with additional bed. Children below 11 years old may sharing bed with parents. 

Zest Hotel Jemursari Surabaya Facilitates the room with 2 Person occupied and extra bed is permitted with extra charge

Daily breakfast will serve at The Gallery Restaurant starting from 06.00 AM - 10.00 AM

Guest may check-in at Zest Hotel Jemursari Surabaya at any time based on availability