FAQs

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Do you have twin, triple or family room?

We do have twin, however no triple or family rooms are available.

Is it possible to have an early check-in or late check-out?

We're happy to offer you early check-in and late check-out at additional cost, The following charges will apply to your room reservation;

Early check-in 06:00 am – 09:00 am 100% of room rate
Early check-in 09:00 am – 12:00 pm 50% of room rate

Late check-out 12:00pm – 06:00 pm 50% of room rate
Late check-out more than 06:00 pm 100% of room rate

Bed type and smoking/nonsmoking are depends on the availability therefore cannot be guaranteed.
It is best to speak with the front desk of the hotel on your day of departure to see if Hotel can accommodate your late-check out request.
If the hotel is unable to accommodate this request, we are happy to store your luggage for you while you wait.

What are the standard check-in and check-out times of the hotel?

The standard check-in time is 14:00 hrs and check-out is at 12:00 hrs.

Do you have a pet policy?

We regret that animals are not allowed in the hotel.

Does the internet rate include breakfast?

All room types can be booked with breakfast.

Do you offer discounts for a group booking?

For details of the group rates, please contact the Sales Department.

How many people can stay in one room?

Each guest room can accommodate a maximum of three people. Please note that the third bed will be a rollaway bed.

Does my room reservation require any guarantee?

All room reservations require a credit card guarantee.

How do I cancel my hotel reservation without a charge?

To cancel your booking without incurring any charge, please contact the Reservations Department at least one day prior to your arrival. You will then be given a cancellation number. Please note that you must be booked on a ’Flexible’ rate type as ’Advance Pre-Paid’ rates are non-refundable.

Are your hotel rates per room or per person?

The rates charged are per room although the cost may differ slightly for single, double occupancy.

What types of rooms are available in the hotel?

The hotel has six room categories: Deluxe, Superior Deluxe, Grand Deluxe, Junior Suites Suite and Presidential Suite. All room categories can be booked through our website. Otherwise, you may contact our reservation team at +62 911 322888 or ressbam@swiss-belhotel.com

Do you provide hairdryer in each room?

We regret that hairdryers are not available in our hotel.

How far is the hotel from the downtown?

It's about 20 km.

How far is the hotel from the shopping areas?

We are connected to the Airport Hub Mall, for more details you can visit www.airporthubjakarta.com.

How do we get the shuttle from airport to the hotel?

Pick up from the airport can be arranged by calling our airport representative on 0813 1736 9844 or call the driver directly on 0813 1736 9845.

How far is the hotel from airport?

It's about 1 km from hotel to airport.

How far is the hotel from public transportation?

It's about 15 km to Bus Station and Train Station.

Do you provide laundry service in your hotel?

Yes we provide laundry service in our hotel and additional charge applied.

Do you provide safety deposit box in the room?

Yes, safety deposit box is available in each room.

Do you have shuttle from/to airport?

Yes we have 24 hours shuttle from/to airport.

Can I connect to the internet in my room?

Yes, complimentary Wi-Fi service can be connected in the room and throughout hotel building.

Do you have a swimming pool?

No, we don't have swimming pool in our hotel.

Are baby cots available for the rooms?

We regret that we couldn't provide baby cots.

Are high chairs available in the restaurants?

Yes, high chairs are available in the restaurants.

Are your hotel rates per room or per person?

Our rates are based on room usage.

Are your hotel rates per room or per person?

Our hotel rates are per room.

Are your hotel rates per room or per person?

All the rate is per room except using extra bed.

Can baggage be stored at the hotel whilst I travel to another location in Indonesia?

Off course it is possible. We will give you luggage tag to avoid any lost-baggage possibility.

Can baggage be stored at the hotel whilst I travel to another location in Merauke?

Hotel guests can use the storage facility at the Swiss-Belhotel Merauke with free of charge, at least stay one night at the hotel. However, guests will not be allowed to store the baggage whilst they travel to another location outside Merauke Regency.

Can I connect to the Internet from my room?

Hotel guests can access internet with free Wi-Fi in rooms and hotel area.

Can I connect to the Internet from my room?

Yes, free WiFi is available in all rooms and hotel area.

Can I connect to the Internet from my room?

Yes, Wi-Fi access is available in all hotel area include in guest's room.

Can I connect to the Internet from my room?

Wi-Fi acces is available in all hotel area include in every guest's room.

Can I connect to the Internet from my room?

Yes, we provide Wi-Fi access in all hotel area.

Do you have 24 hours room service?

Our room service open at 06:00 AM until 22:00 PM for last order.

Do you have 24 hours room service?

Yes, our room service is available for 24 hours.

Do you have 24 hours room service?

Yes, our room service available for 24 hours.

Do you have 24 hours room service?

Yes, our room service available for 24 hours.

Do you have 24 hours room service?

Yes, we provide 24 hour in-room dining.

Do you have a tour desk where I can book excursions during my stay?

There is currently no tour desk available in-house, but we will be able to make recommendations according to your needs.

Do you have a tour desk where I can book excursions during my stay?

We don’t have tour desk incharge at our hotel. But our staff can help you to find some travel surronding hotel’s area.

Do you have any special packages for honeymoons and anniversaries?

Yes we have for more info you can contact rerceptionist.

Do you have hairdryers in the rooms?

We have 3 room types, they are King Suite, Junior Suite, and Deluxe. For both Suites room, we provide still-stand hairdryer at their bathroom. Menawhile for Deluxe room, hairdryer would be available based on request.

Do you have hairdryers in the rooms?

Yes, hairdryer is available at Junior Suite, Executive Suite and President Suite only. And for Superior Room to Grand Deluxe Room hairdryer available by request, subject to availability.

Do you have hairdryers in the rooms?

Yes, hairdryers are available in each rooms.

Do you have hairdryers in the rooms?

Hairdryer is available on suite rooms, for deluxe and superior based on request.

Do you have pet restriction policy?

We regret that animals are not allowed in the hotel.

Do you have pet restriction policy?

We regret that animals are not allowed in the hotel.

Do you have pet restriction policy?

Yes we have, pets are prohobited brought in any hotel area.

Do you have rooms with a bathtub?

Yes, we have.

Do you have rooms with a bathtub?

Yes, bathtub available in Junior Suite and Presidetial Suite only.

Do you have rooms with a bathtub?

Yes, bathtub available in Honeymoon Suite, Executive Suite and Presidential Suite only.

Do you have rooms with a bathtub?

Yes, bathtub available at Executive Suite and President Suite only.

Do you have rooms with a bathtub?

Yes, we have bathtub in Suites Room only.

Do you offer an airport transfer service?

Yes, we offer an airport transfer at IDR 105.000/car/way.

Do you offer an airport transfer service?

Yes, and additional charge may apply.

Do you offer an airport transfer service?

We offer airport transfer for free at 5am and 9.30am. Airport transfer outside those hour is available with additional charge of IDR 100,000 per way.

Do you offer an airport transfer service?

Yes we do with additional charge 250.000/one way.

Do you provide a service for late check-out?

Yes based on available and based on regulation, it would be chargeable.

Do you provide a service for late check-out?

Late check-out until 18.00 hrs is possible, at a charge of 50% from room rate. (Subject to availability)

Do you provide a service for late check-out?

Late check out until 02.00 pm is possible, subject to availabilty.

Does my room reservation require any guarantee?

All room reservations require guarantee.

Does my room reservation require any guarantee?

Yes it does. We validate 4PM and 6PM release reservation engine.

Does the internet rate include breakfast?

We have two options, include and exclude. We put all the remarks at them and let our customer choose their preference.

How do I cancel my hotel reservation without a charge?

Please contact the Reservations Department at least three days prior to your arrival. Please note that you must be booked on a “flexible rate” type as “advance pre-paid” rates are non-refundable.

How do I cancel my hotel reservation without a charge?

Please contact the Reservations Department at least two day prior to your arrival. Please note that you must be booked on a “flexible rate” type as “advance pre-paid” rates are non-refundable.

How do I get to the hotel?

Juwata Airport is approximately 5km or 10 minutes drive from Swiss-Belhotel Tarakan.

How do I get to the hotel?

Our hotel has facility to pick up and drop off from/to train station. For inquiry you can contact us to +62 231 8291888 before your arrival.

How do I get to the hotel?

From the Airport, it costs only 45 minutes.

How far is the hotel from airport?

Swiss-Belhotel Merauke only 10 minutes from Mopah Airport.

How far is the hotel from the Beach?

Lampu Satu Beach, one of the favourite beaches in Merauke, only 4 km from the hotel’s.

How far is the hotel from the Beach?

The beach is 15 minutes away by car from the hotel.

How far is the hotel from the Beach?

It takes only 15 minutes to Mentari Kenjeran beach.

How far is the hotel from the downtown shopping areas?

To Galaxy Mall only takes 5 minutes and we provide free shuttle from Hotel to Galaxy Mall and the returned way.

How far is the hotel from the downtown shopping areas?

We are located in the Tarakan City Center, shopping areas are just around the hotel within a walking distance.

How far is the hotel from the downtown shopping areas?

Swiss-Belhotel Cirebon is connected to the Cirebon Superblock Mall.

How far is the hotel from the downtown shopping areas?

The hotel’s strategically located in the heart of city and near with shopping area.

How far is the nearest hospital to the hotel?

Nearest hospital only 3 km or about 10 minutes from the hotel’s.

How far is the nearest hospital to the hotel?

The nearest hospital from Swiss-Belhotel Kendari is Abunawas Hospital, approximately 10 minutes driving.

How far is the nearest hospital to the hotel?

Our hotel located next to a hospital.

How far is the nearest hospital to the hotel?

We have three big hospitals. Catching each of them only takes 7 minutes.

How many people can stay in one room?

2 person as standard. By adding 1 extra bed, each of our room is able to accomodate 3 person.

How many people can stay in one room?

Our Superior and Deluxe Room can accomodate 2 person plus 1 person with extra bed. Children below 6 years old can share bed with parents.

Is a babysitting service available?

Yes, we have babysitting service available on request.

Is a babysitting service available?

Yes, we provide babysitting service on request.

Is it possible to check-in earlier?

Yes it is with the terms and conditions applied.

Is it possible to check-in earlier?

Hotel guest possible to check in earlier depends on room availability and cannot be guaranteed.

Is it possible to check-in earlier?

It is sometimes possible to check in earlier, however, this depends on availability and cannot be guaranteed.

Is there a safety deposit box available at the hotel?

Yes, safety deposit box is available in all guest room.

Is there a safety deposit box available at the hotel?

Yes, safety deposit boxes are available in each room.

Is there a safety deposit box available at the hotel?

Yes, safety deposit boxes are available in each rooms.

Is there a safety deposit box available at the hotel?

There is a safety deposit box in every guest room. There are also available at the front desk with free of charge.

Is there a safety deposit box available at the hotel?

Yes, safety deposit boxes are available in each rooms.

Is there a swimming pool in the hotel?

Yes there is.

Is there a swimming pool in the hotel?

There is one swimming pool next to Swiss Café Restaurant.

Is there a swimming pool in the hotel?

Yes, our swimming pool for adult and children located next to Swiss-Cafe Restaurant.

Is there a swimming pool in the hotel?

Yes, an outdoor swimming pool is available in our hotel.

Is there a swimming pool in the hotel?

Yes, swimming pool is located at the first floor, next to Swiss-Café Restaurant.

What are the local tourist attractions?

The nearest tourist attraction is Mangrove Forest, a conservation for Proboscis Monkey which is only 15 minutes walk from our hotel.

What are the local tourist attractions?

Here in Surabaya, we have wide options of tourist destinations and attractions as Heritage Tourism, Religious Tourism, Museum and Monument Tourism, Shopping Tourism, Environment Tourism, Culinary Tourism, and City Park Tourism.

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FAQs

Do you have twin, triple or family room?

Is it possible to have an early check-in or late check-out?

What are the standard check-in and check-out times of the hotel?

Do you have a pet policy?

Does the internet rate include breakfast?

Do you offer discounts for a group booking?

How many people can stay in one room?

Does my room reservation require any guarantee?

How do I cancel my hotel reservation without a charge?

Are your hotel rates per room or per person?

What types of rooms are available in the hotel?

Do you provide hairdryer in each room?

How far is the hotel from the downtown?

How far is the hotel from the shopping areas?

How do we get the shuttle from airport to the hotel?

How far is the hotel from airport?

How far is the hotel from public transportation?

Do you provide laundry service in your hotel?

Do you provide safety deposit box in the room?

Do you have shuttle from/to airport?

Can I connect to the internet in my room?

Do you have a swimming pool?

Are baby cots available for the rooms?

Are high chairs available in the restaurants?

Are your hotel rates per room or per person?

Are your hotel rates per room or per person?

Are your hotel rates per room or per person?

Can baggage be stored at the hotel whilst I travel to another location in Indonesia?

Can baggage be stored at the hotel whilst I travel to another location in Merauke?

Can I connect to the Internet from my room?

Can I connect to the Internet from my room?

Can I connect to the Internet from my room?

Can I connect to the Internet from my room?

Can I connect to the Internet from my room?

Do you have 24 hours room service?

Do you have 24 hours room service?

Do you have 24 hours room service?

Do you have 24 hours room service?

Do you have 24 hours room service?

Do you have a tour desk where I can book excursions during my stay?

Do you have a tour desk where I can book excursions during my stay?

Do you have any special packages for honeymoons and anniversaries?

Do you have hairdryers in the rooms?

Do you have hairdryers in the rooms?

Do you have hairdryers in the rooms?

Do you have hairdryers in the rooms?

Do you have pet restriction policy?

Do you have pet restriction policy?

Do you have pet restriction policy?

Do you have rooms with a bathtub?

Do you have rooms with a bathtub?

Do you have rooms with a bathtub?

Do you have rooms with a bathtub?

Do you have rooms with a bathtub?

Do you offer an airport transfer service?

Do you offer an airport transfer service?

Do you offer an airport transfer service?

Do you offer an airport transfer service?

Do you provide a service for late check-out?

Do you provide a service for late check-out?

Do you provide a service for late check-out?

Does my room reservation require any guarantee?

Does my room reservation require any guarantee?

Does the internet rate include breakfast?

How do I cancel my hotel reservation without a charge?

How do I cancel my hotel reservation without a charge?

How do I get to the hotel?

How do I get to the hotel?

How do I get to the hotel?

How far is the hotel from airport?

How far is the hotel from the Beach?

How far is the hotel from the Beach?

How far is the hotel from the Beach?

How far is the hotel from the downtown shopping areas?

How far is the hotel from the downtown shopping areas?

How far is the hotel from the downtown shopping areas?