FAQs

If it’s a non refundable booking we wont be able to cancel your booking however if it’s a flexible booking call us and we will assist you.

We are a short 10-15 minutes walk from the Center of Queenstown or a 4-5 minutes drive. If you don’t fancy the walk (or if the weather is too wet!) then we have corporate rates with Green Cabs NZD$10* to or from town Center.

The Medical Centre in town is located on Isle street, a 20 minutes walk or 5 minutes drive away. Their operating hours are from  Monday – Friday 8:30 am – 5pm. 

Accident and Medical is open weekdays between 8:00am and 8pm. During the weekends Accident and Medical is open from 9:00 am until 8pm. Contact phone number:  +64 3 441 0501.

Lake District Hospital is 10 minutes drive , located in Frankton, Queenstown.

We regret that we are not offering any onsite babysitting service.

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We regret that we don't have safety deposit box at this time.

Queenstown, New Zealand, sits on the shores of the South Island’s Lake Wakatipu, set against the dramatic Southern Alps. Renowned for adventure sports, it’s also a base for exploring the region’s vineyards and historic mining towns. There's bungee jumping off Kawarau Gorge Suspension Bridge and jet-boating on the Shotover and Dart rivers. In winter, there's skiing on the slopes of The Remarkables and Coronet Peak.

Day Trips and Excursions: Milford Sound, Doubtful Sound trips, Central Otago Wine Tours, Walter Peak High Country Farm aboard the SS ‘Earnslaw,’ a vintage steamship, Visit ‘The Lord of the Rings’ filming locations in Glenorchy, Skippers Canyon 4WD Tour; Skyline Queenstown Gondola; Kiwi Birdlife Park; Stargazing; Catlins Discovery Tour; Dart Stables; Clay Target Shooting; Queenstown Centre for Creative Photography; High Country Discovery Tours; Indoor Skydiving, ThrillzoneKidz Club Queenstown; Fear Factory Queenstown Haunted Attraction; SITE Trampoline; Odyssey Sensory Maze Odyssey Sensory Maze; Alpine Aqua land; Go Karting; Millbrook Resort Golf, Jack's Point Golf, Frankton Golf Centre, Arrowtown Golf Club, The Hills Golf Club

Air, Helicopter & Balloon Tours; Milford Sound; Alpine Scenic Flight from Queenstown; Glacier Explorer Flight from Queenstown; Remarkables Mountain Range Helicopter Flight from Queenstown Cruises, Sailing & Water Tours; Altitude Golf by Helicopter from Queenstown; Ski Touring; Heli-E-Bike with Over The Top; Sunrise Hotair Balloons; Tandem Hang Gliding and Paragliding; Helicopter and Wine Combo; Over The Top - the helicopter company Over The Top Golf

Cultural & Theme Tours; Art Galleries; Gold Panning; Museums; Maori Culture, Historical Arrowtown Tour from Queenstown; Queenstown Underwater Observatory

Walking & Biking Tours; Routeburn Valley Walk;  Adventure Dirt Bike Touring; High Country Trail Ride; Quad Biking- ATV Tour; Gibbston Valley Bike Ride with Winery; Lake Wakatipu Nature Walking Tour; Otago Central Rail Trail Bike Tour, Brodrick Pass & Landsborough Wilderness Experience; Queenstown Climbing & Mountaineering

Water Sports; Adventures Rafting Trip; Shotover River Extreme Jet Boat, Dart River 'Funyak' Canoe and Jet Boat, Hydro Attack; Kawarau River White Water Sledging; Extreme Flyboarding

Nature & Parks:  Paradise Valley, Routeburn Track,  Milford Track Heli Hike; Lake Sylvan Guided Walk; hike Kepler Track; Hollyford Track; Skippers Canyon; Ben Lomond, Moke Lake

Adrenaline Adventure:  Shotover Canyon Swing & Canyon Fox; A J Hackett Bungy New Zealand; Ziptrek Zipline Tours; KJet


We can certainly assist you in booking trips! Our receptionists at Swiss-Belsuites Pounamu are very experienced with what Queenstown has to offer and can certainly make some great suggestions and recommendations. If you would like to book trips before you arrive, simply give us a call or email and we can arrange it for you! Alternatively once you arrive, Reception can book your trips as and when you like.

Our hotel has Deluxe Rooms, Lake View One/ Two Bedroom Suites, Lake View Swiss-SuperSuite One/ Two BedroomSuites and Alpine Two Bedroom Suites.

Foreign Currency can be exchanged at Travelex Currency Services in the Clock Tower Building, 19 Shotover St. or the BNZ Rees St. 

Yes, high chairs are available at BaReLo.

Our rates are per room.

Yes, we have. 

Hairdryers are available on Grand deluxe and Suite Room. Hairdryer on Deluxe Room are on request.

Free airport transfer is available.

For offline reservation you can contact our friendly reservation 3 days before in +6321 9968 1818 or +62 817 0373 0163 (WhatsApp only) or email to resvsias@swiss-belhotel.com

For online reservation you can cancel or modify on the booking source however subject to reservation policy.

For offline reservation you can contact our friendly reservation 3 days before in +6321 9968 1818 or +62 817 0373 0163 (WhatsApp only) or email to resvsias@swiss-belhotel.com

We provide free shuttle service from/to airport. Subject to schedule.

Our hotel only 3,9 km away from City of Tomorrow Mall.

Maximum for 2 adults and 2 kid under 2 years old.

Yes, safety deposit boxes are available at each rooms.

The nearest local tourist attraction is Surabaya Zoo, 6km away from the hotel.

Swiss-Belinn Airport Surabaya have Deluxe Room, Grand Deluxe and Suite.

The nearest bank is BNI Graha Pangeran and it only takes 16 minutes by driving.

Yes, extra bed is available at a charge and subject to availability.

Yes, with certain limit time.

Yes we have.

Yes, we have. 

Yes hairdryers are available in each rooms.

Yes, late check-out service may available at a charge. Subject to availability.

Internet rate can be booked with or without breakfast depends on the offers.

Our hotel can be reached by taxi or other public transportation.

Approximately 15 minutes within walking distance to Mall e-Walk.

Maximum 2 adults and 2 childrens.

Yes, it available at a charge and subject to availability. 

We regret that we don't have swimming pool however we have whirlpool.

The standard for check-in is at 14:00hrs and check out at 12:00hrs.

The nearest bank approximately 2 minutes within walking distance.

Yes high chairs are available in our restaurant.

Our hotel rates are per room.

Yes WiFi is available in each rooms and public area.

We regret that pets are not allowed in our hotel.

Yes we have.

Yes we have.

Yes, subject to availability. Additional charge may apply.

The rate can be booked with or without breakfast.

Our hotel can be reach by taxi, bus and Jeepney.

Greenbelt and Glorietta Malls approximately 1 km away from the hotel.

Maximum of 2-3 in Premier Rooms and One Bedroom Suites, 4 in Two Bedrooms and 6 in Three Bedrooms

Yes, subject to availability and additional charge may apply.

Yes, there is.

The standard check in time is at 14:00hrs and check out at 12:00hrs.

Breakfast is served at the Ground Floor from 6am to 10am.