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FAQs

Showing 401 to 500 out of 1299 results found Select Page 1 2 3 4 5 6 7 8 9 10 >> 13

Do you have connected room?

Yes, we do. Connected rooms are available in Deluxe Room (subject to availability).

Do you have rooms with a bathtub?

Yes, we do.

Do you offer an airport transfer service?

The hotel offer airport transfer with additional charge.

Do you offer Family Rooms?

Yes, we do. We have Cabana Family rooms which has a direct access to our swimming pool.

Do you provide a service for late check-out?

Yes, a charge is applicable if after 12.00 noon.

Does guest allow to smoke in hotel area?

No, however guests are allowed to smoke at Pulau Bar and Restaurant on 7th floor and smoking room nearby function rooms at 6th floor.

Does guest allow to smoke in the room?

Yes, smoking rooms are available on Deluxe and Superior Deluxe (subject to availability).

Does your hotel provide halal food?

Yes, we do

How do I cancel my hotel reservation without a charge?

This will depend on the mode of booking and terms and conditions.

How far is the hotel from the downtown shopping areas?

A minute walk. The shopping area which is Mall Ciputra Jakarta is attached with Hotel Ciputra Jakarta.

How far is the nearest hospital to the hotel?

500 meter away from the hotel. It takes around 10 minutes by taxi to Royal Taruma Hospital.

How many people can stay in one room?

Our room can accommodate a maximum of  two adults and two children (under 12 years old) using the existing bed.

Is it possible to check-in earlier?

Yes, a charge may applicable.

Is there a safety deposit box available at the hotel?

There is a safety deposit box in every guest room. There are also safety boxes available at the Front desk. They are available free of charge if the guest spend at least one night at the hotel.

Where is the nearest bank or currency exchange?

The nearest bank and currency can be exchanged in authorized money changer at Mall Ciputra Jakarta, which is a minute walk from our hotel.

Do you have inter-connecting rooms?

Yes we do have and Subject to availability.

Do you have Spa & Massage?

Yes, we have.

Do you have rooms with a bathtub?

Yes, bathtub is available at Suite Room.

Does Deluxe Room has balcony?

We regret that Deluxe Room doesn't have a balcony however it is available at Superior Deluxe and Grand Deluxe.

Do you have an interconnecting room?

Yes, interconnecting rooms are available upon request and subject to availability.

How do I get to the hotel?

We have 02 trips for Shuttle Bus from Da Lat City at 14:45 & 17:45 daily. The Bus station is at 01 Pham Ngu Lao street. (Gas Station)

Kindly book with our Reception at +84 633 799 799 in advance.

Are baby cots available for the rooms?

We regret that we don't provide baby cots at this time.

Are high chairs available in the restaurants?

Yes, high chairs are available in our restaurant.

Are we able to add extra bed in our room and how much does it cost?

Yes, chargeable extra bed is available upon request and subject to availability.

Are your hotel rates per room or per person?

The rates are per room for maximum 2 person.

Can baggage be stored at the hotel whilst I travel to another location in Indonesia?

Yes you can store your baggage in our hotel with limit certain time.

Can I connect to the Internet from my room?

Yes WiFi access is available in each room and public area.

Do you have 24 hours room service?

Yes, we have. You can call direct to our restaurant from your room.

Do you have a tour desk where I can book excursions during my stay?

We regret that we don't have tour desk in our hotel.

Do you have hairdryers in the rooms?

Yes, we have.

Do you have pet restriction policy?

We regret that pets are not allowed in our hotel.

Do you have rooms with a bathtub?

Yes bathtub is available in Suite Room only. 

Do you offer an airport transfer service?

Yes we have airport transfer service at a charge.

For further information please contact our friendly receptionist to +62 562 4200 888 or email to singkawang@swiss-belhotel.com.

Do you provide a service for late check-out?

Late check-out is subject to availability.

Does my room reservation require any guarantee?

Yes, credit card details required for guarantee.

Does the internet rate include breakfast?

The inclusion is depend on the package that you book, you can book your room with or without breakfast.

How do I cancel my hotel reservation without a charge?

For offline reservation: cancellation permitted up to 3 days prior to your arrival by contacting our friendly receptionist

For online reservation: cancellation is based on cancellation policy on your booking confirmation letter by modify on the booking site.

How do I get to the hotel?

Our hotel is about 3 hours by car from Pontianak Airport.

How far is the hotel from the Beach?

Our hotel approximately 30 minutes by car to the Beach.

How far is the hotel from the downtown shopping areas?

Our hotel is connect with the Grand Mall Singkawang.

How far is the nearest hospital to the hotel?

Our hotel approximately 10 minutes driving to Harapan Bersama Hospital.

How many people can stay in one room?

Our room is maximum for 2 persons however additional person may allow at a charge.

Is a babysitting service available?

We regret that we don't provide babysitting at this time.

Is it possible to check-in earlier?

Early check-in is possible subject to availability.

Is there a safety deposit box available at the hotel?

Safety deposit boxes are available in each rooms.

Is there a swimming pool in the hotel?

Yes, we have. You can take refreshing dip in our swimming pool on the 3rd floor.

What are local tourist attraction?

While stay in our hotel you also able to discover local tourist attraction such as Sinka Island Park, Dragon Statue, Pasir Panjang Beach and Vihara.

What are the standard check-in and check-out times of the hotel?

Our standard check-in time is at 14.00 hrs and check out time at 12.00 hrs.

What types of rooms are available in the hotel?

Swiss-Belinn Singkawang has 110 Deluxe Rooms, 2 Business Suites, 4 Executive Suites and 1 Presidential Suite.

Where is breakfast served and at what times?

Breakfast is served at BaReLo start from 6.00 am to 10.00am.

Where is the nearest bank or currency exchange?

Our hotel approximately 10 minutes within walking distance to ATM Bank Kalbar.

Please advise me exursion/destination trip as I am going to stay your hotel, and i would like to visit some tourist points?

Kuta beach is favorite destination if tourist come to bali and our hotel located in the heart of Kuta, Swiss-Belexpress Kuta, Legian is the place to stay!


Stroll along Kuta Beach and enjoy one of the most stunning sunsets in the world. Kuta Beach is no less famous for its magnificent surf waves! A short walk away is Beachwalk Shopping Mall which is more than just a mall, it’s a lifestyle complex with upscale fashion brands and international class entertainment.


Can i use swimming pool and gym at Swiss-Belhotel Harbour Bay during my stay in Zest Hotel Harbour Bay?

The facilities in Swiss-Belhotel Harbour Bay only can be used by long stay guest exclude gym.

Do you have inter-connecting rooms?

Yes, subject to availability.

Do your hotel provide halal food?

Yes, we do.

Is it possible to check-in earlier?

Early check in is possible at a charge and subject to availability.

Is the laundry free of charge or chargeable?

Laundry service is available at a charge.

Do you have inter-connecting rooms?

Yes we have. Inter-connecting room available in Queen to Twin only.

Do you have special package for special occasion?

Yes we have chargeable special package, you can send your request to our friendly receptionist at least 3 days before to arrange your request.

Do your hotel provide halal food?

Yes, we do.

Can i request early breakfast because have Bromo Tour at the same night?

Yes, you can request to our friendly receptionist at least 3 days before your arrival .
Subject to availability.

Do you have special package for special occasion?

Yes we have.
For more information and reservation please contact us to +62 778 741 5888 or batamsbhb@swiss-belhotel.com.

Do you have day use rate?

We regret that we don't have day use rate, all rates are per night.

Do you have fitness centre ?

Yes, we have.

Do you have rooms with a bathtub?

Yes, it is available at Business Suite.

Do you have shuttle to the nearest shopping center?

Unfortunately our shuttle service was no longer available however we can assist you to booked our hotel taxi and it would be chargeable per destination.

Do you have smoking room?

Yes we have, subject to availability.

Can all bedroom apartments split beds in the rooms?

In our studio apartment, we are unable to do split beds. In our one bedroom apartments, 9 out of the 11 rooms can have split beds. In our two bedroom apartments, 19 out of the 23 rooms can have split beds in only one of the rooms. In our three bedroom apartments, 3 out of the 5 rooms can have split beds in only one of the rooms.

We have a late flight tonight and are leaving at 6pm, how does this work?

Late check-out until 6pm is possible, there will be a charge of 50% of the room rate of the day. 

Do you have family room?

No, we don't have family room however we have interconnecting room and subject to availability.

Are baby cots available for the rooms?

Yes, subject to availability.

Are we able to add extra bed in our room and how much does it cost?

IDR 550,000 per night include breakfast for one person.


Do you have pet restriction policy?

We regret that pets are not allowed in our hotel.

How far is the hotel from the Beach?

1,0 km to German Beach & 1,7 km to Kuta Beach.


How far is the hotel from the shopping areas?

Discovery Shopping Mall approximately 700m from our hotel.


How far is the nearest hospital to the hotel?

Murni Teguh Hospital is approximately 1,3 km from our hotel.

Can baggage be stored at the hotel whilst I travel to another location in Indonesia?

Hotel guests can use the storage facility at the Swiss-Belinn Saripetojo free of charge if they spend at least one night at the hotel. However, guests will not be allowed to store the baggage whilst they travel to another location in Indonesia.

Unfortunately, the storage facility service is not available for non-guests

Do you have family room?

No, we don't have family room however we have interconnecting room and subject to availability.

Do your hotel provide halal food?

Yes, we provide halal food in our hotel.

How do i pay for the deposit?

Deposit can be paid by credit card or cash upon check in. 

If i make a reservation through Online Travel Agent (e.g Traveloka, Booking.com, Expedia etc), what should i prepare for check in?

If you book through Online Travel Agent make sure your voucher is correct and bring your valid ID Card. 

Is it possible to check-in earlier?

It is sometimes possible to check in earlier, however, this depends on availability and cannot be guaranteed. However, to be sure of having the room ready upon arrival, you can reserve the room from the night before.

Do you provide lunch buffet?

No, but we have Business Lunch Happy Hour which is a 30% discount on the total menu. Alcoholic beverages are not included. Available from 12:30 to 3 pm. 

Can your room accomodate 3 adults without extra charge?

Yes, we have Express Triple Room with 3 separate single bed for 3 adults.

Does your hotel have tour package to Mt.Bromo or Ijen Crater?

We regret that we don't provide tour package in Swiss-Belinn Tunjungan however our Swiss-Belinn Malang provide tour package to Mt.Bromo.

How much is the Breakfast Buffet and at what times?

Our Breakfast Buffet is BD 6.5 net per person, available daily from 6:30 am to 10:30 am with more choices during the weekends. 

Do you have family room with kitchenette?

No, we don't have family room with kitchenette


Are baby cots available for the rooms?

We regret that baby cots are not available in our hotel.

Are high chairs available in the restaurants?

We regret that high chairs are not available in the restaurant.

Are your hotel rates per room or per person?

All rates are per room.

Can baggage be stored at the hotel whilst I travel to another location in Indonesia?

Yes, with certain time limit maximum 7 days only.

Can I connect to the Internet from my room?

Yes, we provide Wi-Fi access in each guest's room and in all hotel area.

Do you have 24 hours room service?

Our room service is from 10 AM - 11 PM.


Do you have a tour desk where I can book excursions during my stay?

No, we don't.


Do you have any special packages for honeymoons and anniversaries?

Yes, we have.
For more information you can visit our special offers pages or contact us directly to 0361-4753267 or resvseku@swiss-belhotel.com.


Do you have hairdryers in the rooms?

Yes, hairdryers are available by request and subject to availability.

Do you have pet restriction policy?

We regret that pets are not allowed in the hotel.

Do you have rooms with a bathtub?

We regret that we don't provide bathtub however we have standing shower with hot and cold water.

Do you offer an airport transfer service?

Yes, with additional charge IDR. 150,000 / way


Do you provide a service for late check-out?

Yes, subject to availability.

Showing 401 to 500 out of 1299 results found Select Page 1 2 3 4 5 6 7 8 9 10 >> 13

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