FAQs

We regret that babysitting service is not available in our hotel.

Yes, subject to availability.

Yes, mini-bar are available in each room.

Yes, safety deposit boxes are available in each rooms.

We regret that swimming pool is not available in our hotel.

Yes, our swimming pool is at the rooftop.

The nearest local tourist attractions are Telaga Arwana – 3km, Taman Buah Mekarsari – 7km,Taman Mini Indonesia Indah – 9,5km and Jungleland Adventure Theme Park – 21km away.

Our location is near from tourist attraction with great nature and heritage tourist attraction in Bandung such as  Jalan Asia Afrika and Jalan Braga it’s around 20 minutes by car. Lembang such as Mount Tangkuban Parahu it’s around 45 minutes by car, lots of great shops, restaurant, bars and nightlife.

Check-in time is at 2pm and check-out at 12noon.

Our room starts from Standard Deluxe Room, Superior Deluxe Room, Junior Suite, Executive Suite, Apartment, Royal Suite to Presidential Suite.

Hotel Ciputra Cibubur have Deluxe Room, Business Suite and Executive Suite.

Breakfast served at Swiss-Cafe Restaurant at the 1st floor starts from 6am to 10am.

Bank and Currency Exchange are available at surrounding Mal Ciputra Cibubur.

Amplaz (Ambon Plaza) is one of Traditional shopping center which is selling a local product with cheap price base to local market, the distance from hotel is only 5-10 minutes by walk. Alternately MCM (Maluku City Mall) is the latest mall in Ambon with selling more selection to your needs.

There are many excellent city tours on offer—so the choice is yours. Hotel itself have own treat to your need for sightseeing by riding “becak”, you may ask our Front Desk for further information.

We can provide basic secretarial support services. For specialized needs it may be necessary to employ an outside company. Please contact our Front Desk to discuss your exact needs.

Yes, free Wi-Fi is available in all rooms.

We regret that baby cots are not available in our hotel.

Yes, high chairs are available in our restaurant.

All rates are per room.

Yes, you can.

Yes, internet access are available in all hotel and in guest's room as well.

No, we accept Rupiah only.

Yes, our room service available for 24 hours.

We regret that we don't have tour desk in our hotel.

Yes, we have. For more information regarding the package, please contact us directly to pekabaru@swiss-belhotel.com.

Yes, extra bed available at charge IDR 400,000 net/ bed include breakfast for 1 person. We have baby cot in limited number.

Yes, hairdryer are available in each rooms.

Yes, we do have connecting rooms. Please make arrangements in advance so your request can be accommodated.

Yes, we have 7 meeting rooms. Diamond hall (Separatable into Diamond 1, Diamond 2 & Diamond 3), Jade, Emerald, Ruby and Mezzanine.

We regret pets are not allowed in our hotel.

We regret that pets are not allowed in our hotel.

Yes, bathtub available at Suite Rooms only.

Yes, there is valet parking service for a fee. One time charged for the entire stay.

Yes, airport transportation service available at charge, start from IDR 240,000 net.

Yes, additional charge applied IDR 535.000/car/way (Xenia), IDR 680.000/car/way (Hiace).

No, but our concierge can arrange for car services by request and it is chargeable.

Yes, subject to availability and it is chargeable.

No, we don't provide service for late check-out.

Yes, credit card required to guarantee the reservation.

Yes, credit card or bank transfer are required to guarantee the reservation.

The reservation can be booked with or without breakfast.

For any reservation offline it can be cancelled at least 1 day prior arrival. And for online booking it based on cancellation policy in your booking confirmation.

If you wish to cancel or modify your hotel booking, please contact reservations on (024) 8449888, for any travel agent or third party booking please contact the agent or company on your confirmation paperwork.

Swiss-Belinn ska Pekanbaru located in the busy suburb area pekanbaru, Riau. And only 10 minutes from Sultan Syarif Kasim II International Airport. And can be reach by taxi.

Reservation could be made by offline direct through prhone and email to the hotel or Travel Agent, Online Travel Agent etc.

It is approximately 1 hours to Ancol.

Pantai Taman Impian Jaya Ancol approximately 7.5 KM or 20 minutes by car.

Pekanbaru Mall is 15km away, Ciputra Mall 3km and Pasar Bawah 7km.

Tunjungan Plaza approximately 5 minutes, Genteng Market and Grand City Mall 10 Mınutes from the hotel.