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FAQs

Showing 1 to 100 out of 1299 results found Select Page 1 2 3 4 5 6 7 8 9 10 >> 13

Do you have inter-connecting rooms?

Yes we have three types : Grand Deluxe Queen connected to Grand Deluxe Queen, Suite Room connected to Deluxe Twin and Suite Room connected to Deluxe Queen

Do you provide airport shuttle?

No, but we provide transportation to and from airport at a very special price.


Do you offer a free shuttle to a shopping mall?

Yes, we have a complimentary shuttle service every 11 AM and 4 PM from the hotel - Krisna Souvenir Shop Tuban - I Gusti Ngurah Rai Airport - Discovery Mall Bali Kuta.

How far is the resort from Queenstown Airport?

The resort is 16km from Queenstown which is 18 minutes drive by car. If you require an airport transfer we can book this for you.


Will you charge my credit card at the time of reservation?

Credit card is required as guarantee only for late cancellation and no show. We will  charge your credit card if you book any rate that requires prepayment at the time of booking. Please check the rate terms and condition before doing a reservation.

How far is the hotel from the airport?

Ngurah Rai International Airport approximately 1,5km from our hotel.


What time is check in and Check out?

Check-in is at 2:00 pm and Check-out at 12:00 noon.

Do you have a swimming pool?

Yes, we have
our outdoor swimming pool located on the 1st floor (adult and kids)

Can we add an extra bed to our room, and how much does it cost?

Yes, extra beds are available upon request and subject to availability. There is an additional charge for the extra bed.

Does my room reservation require a guarantee?

Yes, all room reservations require a credit card guarantee.

Does the hotel have a smoking area?

Yes, we have a smoking room located next to Amolongo Lounge.

Does the hotel provide a pickup service from Mozes Kilangin International Airport to Swiss-Belinn Timika?

Yes, we can provide a pickup service for an additional charge. Please note that to arrange this service, you need to call or email us directly.
Phone: +62812 4464 8566
Email: resvsitm@swiss-belhotel.com

How far is the nearest shopping mall from the hotel?

The nearest shopping mall is Ramayana, which is 5 minutes away by vehicle. Diana Mall Timika is 10 minutes away by vehicle.

Is 24-hour room service available?

Yes, we offer 24-hour room service. You can call the restaurant directly from your room.

Is early check-in possible?

Early check-in may be available, but it depends on room availability and cannot be guaranteed.

What are the standard check-in and check-out times at the hotel?

Check-in time is 14:00, and check-out time is 12:00 local Timika time.

Are all the room can be smoking room?

No, all rooms are non-smoking room

Are the extra bed always available?

Subject to availability and additional charge may apply

Can baggage be stored at the hotel whilst guest travel to another destination?

Yes, our Concierge team will give the guest a luggage tag to identify theirs

Can outsider visit the pool?

Yes, can. We have pool package for weekday & weekend 

Can the guest request for the room view, number of floor or room number?

No, all special requests based on availability on arrival

Do you have 24 hours room service?

Yes, our room service available for 24 hours

Do you have a shuttle service from Station or Airport?

No, but we have collaboration with Golden Bird and can arrange car rental with additional charge based on transport packages

Do you have an outdoor area for outbound activities?

No, but guest can request for the outbound arrangement due to hotel have some collaboration with outbound vendors

Do you have hairdryers in the room?

Yes, hairdryer is available in each room

Do you have pet restriction policy?

We regret that pets are not allowed in our hotel

Do you have rooms with bathtub?

Mostly all room available for bathtub facility

How do I get to the hotel?

Guest can take the online transportation or their own vehicles

How far is the hotel from Bandung Station?

Our hotel is 7,7 km or 29 minutes from Bandung Station Kebon Kawung

How far is the hotel from the downtown shopping areas?

Bandung Indah Plaza 6,3 km (25 minutes), Paris Van Java 8,0 km (27 minutes), 23 Paskal 8,7 km (31 minutes), Istana Plaza 7,6 km (27 minutes), Cihampelas Walk 6,5 km (20 minutes), Braga Citywalk 7,7 km (30 minutes), Bandung Electronic Center 6,5 km (25 minutes), D’Botanica 8,6 km (34 minutes), Trans Studio Mall 10,3 km (37 minutes), Summarecon Mall 17,2 km (1 hour 7 minutes)
 

How far is the nearest hospital to the hotel?

The nearest hospital is Santo Borromeus Hospital is 4,5 km or approximately 14 minutes by car

How far the hotel from tourism destination?

Many choices of tourism attraction or destination surrounding the hotel, e.g.: Dago Dreampark, The Parlor Hills, Wot Batu, Selayar Sunaryo, Tebing Keraton, Taman Raya Ir. H. Djuanda (TAHURA) and more surrounding Dago area or Lembang area

How many people can stay in one room?

Maximum 2 adults can stay in a one room

Is it possible to check-in earlier?

Yes, subject to availability and additional charge may apply

Is the breakfast menu all halal?

Hotel’s kitchen team never use ingredients of mirin, angsiu, shoyu etc

Is the hotel near to the golf course?

Yes, Dago Heritage Golf 1917 is right next to the hotel, available as well for the Driving Range

Is the swimming pool with warm water?

Yes, everyday our pool available with warm water

Is there a safety deposit box available at the hotel?

Yes there is, safety deposit boxes are available in each room 

What are the standard check-in and check-out times of the hotel?

Our standard check in is from 3:00 PM, and check out time is 12:00 PM
 

What time the pool open?

From 6:00 AM to 8:00 PM

Are there any special offers or packages available?

Yes, we offer a variety of special packages and promotions throughout the year. Please check our special offers page for the latest deals.

Can I modify or cancel my reservation?

Yes, you can modify or cancel your reservation through our website or by contacting our reservation team. Please note our cancellation policy for any applicable fees.

Do you have Wi-Fi available?

Yes, we offer complimentary high-speed Wi-Fi throughout the hotel.

Do you have Wi-Fi available?

Yes, we offer complimentary high-speed Wi-Fi throughout the hotel.

Do you offer airport shuttle service?

Yes, we offer a complimentary airport shuttle service for our guests. Please contact us in advance to arrange your pick-up and drop-off.

Do you offer corporate or group rates?

Yes, we offer special rates for corporate bookings and groups. Please contact our sales team for more information.

How do I make a reservation?

You can make a reservation online through our website, by calling our reservation line at +622129941166, or by emailing us at resvsare@swiss-belhotel.com.

Is early check-in or late check-out available?

Early check-in and late check-out are subject to availability. Please contact the front desk on your arrival day to check availability and any additional fees.

What amenities are included in the rooms?

All our rooms include free Wi-Fi, a flat-screen TV, air conditioning, a safe, and complimentary toiletries. Additional amenities are available in certain room categories.

What dining options are available at the hotel?

We have a variety of dining options, including our on-site restaurant, and a bar. For more information, please visit our dining page on the website.

What is your cancellation policy?

Our cancellation policy varies depending on the rate you booked. Please refer to your confirmation email or contact us directly for details.

Are cots available?

Yes, cots are available free of charge, subject to availability.

Are extra beds available?

No, extra beds are not available at the property.

Are gatherings allowed?

There is a strict no-party policy at the hotel. Visitors must vacate the property by 9pm at the latest.

Are pets allowed?

Yes, pets are allowed. There is a $150 charge per stay per animal, with a maximum of 2 animals per room. All animals must be fully house-trained and of friendly character. Our pet policy applies.

Can all rooms have split beds?

All Deluxe and Deluxe Studio rooms can have split beds. Please get in touch with the property directly for any special requests.

Do I have to guarantee my room with a credit card?

Yes, your credit card details are required to guarantee your booking. However, payment can be made with cash or a different credit card upon check-in.

How many bathrooms are in a Two Bedroom Suite?

Our Two Bedroom Suite has only one large bathroom.

How many people can our suites accommodate?

Swiss-Super-Studios can fit up to 4 adults, the Two Bedroom Suite fits 3 adults, and One Bedroom Suites fit 2 adults.

Is early check-in available?

Check-in time is 2pm. Early check-ins are subject to availability and might be charged extra.

Is late check-out available?

Late check-out is subject to availability and may incur additional costs. Please check with reception upon check-in.

Is late check-out possible?

Late check-out after 10am is possible but subject to availability, and additional charges may apply.

Is parking available?

Secure underground parking is subject to availability and bookings are essential. It costs $15 extra per night, and there are height restrictions of 1.8-2.0 meters to be considered.


Is room service available?

We are not offering room service.

Is smoking allowed in the property?

No, our property is 100% non-smoking.

Is there an airport transfer service?

Taxis and Uber are available directly at the airport.

Is there any room deposit required?

Upon arrival, full payment for the room and car parking (if required) is due. An additional $100 pre-authorization on a credit card is taken, or a $200 cash bond.

Is Wi-Fi available?

Yes, free Wi-Fi is available in your rooms as well as in the lobby area.

What are the check-in and check-out times?

Check-in time is 2pm and check-out time is 10am.

What are the reception hours?

Reception hours are from 7am/8am to 10pm. An after-hours Duty Manager is available on call.

Is there any smoking policy at your hotel?

Please note that Swiss-Belhotel Blulane is a Non-Smoking Hotel. Kindly refrain from smoking (including Vape usage) in the rooms and all hotel premises A fine of Php 10,000.00 will be charged to the guest per incident.

Can I connect to the internet from my room?

Yes, Wi-Fi access are available in each guest’s room and all hotel area

Do you have 24 hours room service?

Yes, our room service available for 24 hours.

Do you have hairdryers in the rooms?

Yes, all rooms type

Do you have rooms with a bathtub?

Yes, bathtub are available at Suite and Junior Suite

Do you offer an airport transfer service?

Yes, Additional charge applied start from IDR 350,000 net/car/way

Do you offer vehicle facilities?

Yes, we offer Hi-Ace, Bicycle, Motorcycle, Rent Car and Scooter for your vehicle facilities.

Does my room reservation require any guarantee?

Yes, credit card details required for guarantee.

How do I get to the hotel?

Our hotel can be reach by car, you can request the chargeable airport service to our hotel at least 1 days before arrival if required

Is it possible to early check-in or late check-out?

Yes, subject to availability

What are the local tourist attractions?

There are Tanjung Kelayang Beach, Tanjung Tinggi Beach, Lengkuas Island, Batu Berlayar Island, Black Rocks Golf Club, Batu Baginda, Tanjung Pendam Beach, and Souvenir Center.

What are the standard check-in and check-out times of the hotel?

Check-in time is at 2pm and check-out time at 12noon

Where is breakfast served and at what times?

The breakfast served daily at Swiss-Kitchen™️ Restaurant located at poolside area starts from 6am to 10am

What is the policy of your hotel on takeaway breakfast?

Takeaway breakfast is not allowed.


What is the policy of your hotel on takeaway breakfast?

Takeaway breakfast is not allowed.


Does the hotel provide for meeting & conference?

Yes, Swiss-Belhotel Tuban has 4 meeting rooms, 1 boardroom, and 1 ballroom. These facilities are designed for any function from intimate smaller gatherings to large business conventions, exhibitions, and family (or club) social events and meetings.

Please contact through Whatsapp +62 812 4633 3733 or send your inquiry details to ssmsbtu@swiss-belhotel.com.

Where is the nearest bank or currency exchange?

Mandiri Bank approximately 650m walking distance from our hotel.


Do you have airport transfers?

Yes, however a charge will apply and you need to send an email to our reservation team to confirm your airport transfer. Please send your booking confirmation number and flight details to resvsbtu@swiss-belhotel.com.

You can choose the following vehicles:
Avanza/Innova (3-4 persons): IDR 150,000 net/car/one way
Hiace Car (7-9 persons): IDR 300,000 net/car/one way

Is there a safety deposit box available at the hotel?

Yes, safety deposit boxes are available in each room.


Do you have hairdryers in the rooms?

Yes, hairdryer are available in each room.


Do you have room with direct access to Swimming Pool?

Yes, we have a Grand Deluxe Pool View Room with direct access to the pool. This room is subject to availability.

How far is the hotel from the traditional market?

Pasar Kuta approximately 1,8km from our hotel.


Does the hotel offer F&B Services for 24 hours?

Yes, our restaurant is open 24 hours In Room Dining. Call extension “188”.


Whether available for disable room?

Yes, We provide rooms that disable-friendly. Based on availability.


What are the pre-authorization rules for guests at check-in, and how much is required on their credit card and in cash?

AUD $100 pre-authorization will be held on the guest credit card on check in.

AUD $200 for pre-authorization paid in cash.


How far is the hotel from Jakarta International Expo Kemayoran?

Our hotel is 2.2 km or 4 minutes drive to Jakarta International Expo Kemayoran.

How far is the hotel from Jakarta International Stadium?

Our hotel is 7.9 km or 15 minutes drive to Jakarta International Stadium

Can I connect to the Internet from my room?

Yes, Free WIFI available in all resort area.


Is half or full board available?

Yes, and it can be chosen as an add-on upon booking your villa on our MAUA website.


Do you have 24-hour room service?

Our Room Service is available from 7:00 AM until 22:00 PM.


Showing 1 to 100 out of 1299 results found Select Page 1 2 3 4 5 6 7 8 9 10 >> 13

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