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FAQs

Showing 1 to 100 out of 1416 results found Select Page 1 2 3 4 5 6 7 8 9 10 >> 15

Do you provide lunch buffet and could you also provide me a list of dishes?

A gastronomic journey awaits guests as our expert chefs infuse distinct flavours from around the world to create a unique culinary experience at Latitude 26. An assortment of international dishes can be enjoyed à la carte for lunch and dinner from our menu ranging from soups to salads, main dishes and desserts.

Do you have inter-connecting rooms?

Yes we have three types : Grand Deluxe Queen connected to Grand Deluxe Queen, Suite Room connected to Deluxe Twin and Suite Room connected to Deluxe Queen

Where is Swiss-Belresort Tuyen Lam located?

The resort address is Zone 7&8, Tuyen Lam Lake Tourist area, Ward 3, Da Lat city, Lam Dong province.

BY AIR:

Vietjet Air (www.vietjetair.com) and Vietnam Airlines (www.vietnamairlines.com) both fly to Lien Khuong Airport and ticket prices range between 1.000.000 VND to 2.500.000 VND.

From Hochiminh City:

Vietnam Airlines:
Departing 8:20am – Arriving 9:10am and Departing 5:50pm – Arriving 6:40pm

Vietjet Air:
Departing 11:25am – Arriving 12:15pm

From Hanoi:

Vietnam Airlines:
Departing 1:05pm – Arriving 2:55pm

Vietjet Air:
Departing 7:30am – Arriving 9:20am

From Danang:

Vietnam Airlines:
Departing 11:55am – Arriving 1:20pm

When you arrive at Lien Khuong Airport you can taxi to the resort for around 250.000 VND.

Alternatively you arrange an airport transfer with our resort vehicles:

- One way: 450.000 VND / 4-7 pax
- Pick up and return: 600.000 VND / 4-7 pax

BY BUS:

From Danang: about 12 – 14 hours: 270.000 VND
From Hochiminh: about 6 – 8 hours: 220.000 VND
From NhaTrang: about 3 – 4 hours: 135.000 VND


What is the check in time?

Check in time is 2 PM


Do you provide airport shuttle?

No, but we provide transportation to and from airport at a very special price.


Do you offer a free shuttle to a shopping mall?

Yes, we have a complimentary shuttle service every 11 AM and 4 PM from the hotel - Krisna Souvenir Shop Tuban - I Gusti Ngurah Rai Airport - Discovery Mall Bali Kuta.

How far is the resort from Queenstown Airport?

The resort is 16km from Queenstown which is 18 minutes drive by car. If you require an airport transfer we can book this for you.


Where is breakfast and at what time?

Breakfast is served at the all-day-dining restaurant ‘Latitude 26’ from 6am to 10.30am.

Will you charge my credit card at the time of reservation?

Credit card is required as guarantee only for late cancellation and no show. We will  charge your credit card if you book any rate that requires prepayment at the time of booking. Please check the rate terms and condition before doing a reservation.

What is the check-out time?

Check out time is 10.30 AM


How far is the hotel from the airport?

Ngurah Rai International Airport approximately 1,5km from our hotel.


How much is your breakfast?

Breakfast for outside guests is BHD 6 net per person.

What time is check in and Check out?

Check-in is at 2:00 pm and Check-out at 12:00 noon.

How can I get to the hotel?

There are a few options for getting to The York.

Taxi    
Located in the Taxi rank outside the Airport Terminal.  Although we are only 14km from the Airport, the cost varies depending upon the time of day, ranging between AUD $30.00 and $60.00.  Peak hour traffic occurs between 7am-930am and again 430pm-7pm, which delays entry in and out of the city centre.

Train    
Located at the end of the Airport, trains run every 10~15 minutes into the City.  It is best to board a train that stops at Wynyard Station, which is located only a 3 minute walk from the Hotel.  The cost is around AUD $17.00 per Adult one way.

Private Hire   
A Limousine or Private Mini Bus can be arranged with prior notice but will be more expensive.  A sedan style limousine will cost approximately AUD$140.00 one way and flight details are required to make the booking. A private shuttle will cost around AUD $110.00 one way.


Do you have inter-connecting rooms?

No, we do not have inter-connecting rooms.

Do you offer car parking?

The York by Swiss-Belhotel has 5 Levels of security parking in the building, available at AUD $58.00 per day per car and the charge can be settled upon departure.

The access to our car park is from the back of the building on Margaret Street, in between York & Clarence Street. Click here for our guide map

At the top of the driveway on the right hand side there is an intercom connecting to reception. Press the button and advise reception of the booking name to gain access to the car park. Please park your vehicle in a non-reserved space to avoid a fine.


What is the star rating of your hotel?

Swiss-Belsuites Admiral Juffair is a beautiful 4-star hotel.

Do you have a swimming pool?

Yes, we have
our outdoor swimming pool located on the 1st floor (adult and kids)

Are there alternative parking facilities and where are they?

Yes. Wilsons Parking has a number of facilities within a few blocks at 9 Lang Street, 55 Clarence Street.


Do you serve alcohol?

Yes, alcohol is served at Latitude 26, Mysteria Bar and in the comfort of your suite.

Does the hotel charge credit card fees?

We charge a 2.05% credit card surcharge for all credit card types, except American Express card with a 2.6%. Please note that international debit cards are treated as credit cards and as such will be subject to the surcharge.


Do you have a swimming pool?

Yes, we have two swimming pools – 10m indoor pool and 25m outdoor pool.

Are Extra Beds available and is there a charge?

Yes, Subject to availability at $60 per night.


Can I pay cash on checkout?

Yes, you may pay cash on check-out.

Do you offer internet?

Complimentary Wifi access is available throughout the hotel.


Will you charge my credit card at the time of reservation?

Credit card is required as a guarantee only for late cancellation and no show. We do, however, charge your credit card if you book any rate that requires prepayment at the time of booking. Check the rate terms & conditions.

Does the hotel have a gym and what are the hours?

Yes, from 6:00am until 10:00pm


How far is your hotel from the airport?

Swiss-Belsuites Admiral Juffair is located only 11km away from Bahrain International Airport.

Does the hotel have a pool / spa / sauna and what are the hours?

Yes, from 6:00am until 10:00pm


Do you provide a complimentary shuttle from the airport?

No, however we can arrange airport transfers for an applicable rate per car, per trip.

Where is the closest supermarket?

Woolworths and Coles are located in the next block and less than a 2-3 minute walk.


What is the distance from your hotel to the Bahrain World Trade Center?

Swiss-Belsuites Admiral Juffair is located 6.7 km away (15-17 min) from Bahrain World Trade Center.

Where is the closest train station and how far?

Wynyard Station is one block away and less than a 2-3 minute walk.


Where is the nearest bus stop and how far away?

Outside Wynyard station on York Street and less than a 2-3 minute walk


What television channels are available in the room?

Fox Sports 1

Fox Sports 2

Fox Sports 3

Lifestyle

Disney

Sky Business

BBC

CNN

Sky News Australia

National Geographic

History Channel

One

ABC

ABC 2 / KIDS

ABC 3

ABC 24 News

SBS

SBS One

SBS Two

SBS Three

Seven

Seven Two

Seven Mate

Nine

Ten

Eleven

GO!

TV4ME

GEM

Extra

Extra 2

NITV

TVSN

Spree TV


How far is the hotel from the beach?

Bondi Beach 9km

Manly Beach 15km


Do you have a tour desk where I can book excursions during my stay?

Our Front Desk or Concierge team would be delighted to assist. If you wish to organise your tours prior to arrival, please email your requests to fomtysb@swiss-belhotel.com or restysb@swiss-belhotel.com.


Is there a safe in the room?

Yes, no charge to use.


Do you have hairdryers in the room?

Yes.


Are baby cots available?

Yes, subject to availability.


Are high chairs available?

Yes, Subject to availability.


Is there babysitting available?

Yes, subject to availability and charges apply


What newspapers are available?

Sydney Morning Herald - Monday to Saturday and on Sunday - The Sun Herald. It is not complementary but it can be arranged at a charge.

Where is the nearest bank / foreign exchange desk and how far away?

Western Union is available at the George street entrance to Wynyard Station, less than 3 minutes walk.


How far is the nearest medical centre?

Less than 3 minutes, address is 2 York Street, Wynyard.


Do you have a pet policy?

Yes. No pets allowed.


Can we add an extra bed to our room, and how much does it cost?

Yes, extra beds are available upon request and subject to availability. There is an additional charge for the extra bed.

Does my room reservation require a guarantee?

Yes, all room reservations require a credit card guarantee.

Does the hotel have a smoking area?

Yes, we have a smoking room located next to Amolongo Lounge.

Does the hotel provide a pickup service from Mozes Kilangin International Airport to Swiss-Belinn Timika?

Yes, we can provide a pickup service for an additional charge. Please note that to arrange this service, you need to call or email us directly.
Phone: +62812 4464 8566
Email: resvsitm@swiss-belhotel.com

How far is the nearest shopping mall from the hotel?

The nearest shopping mall is Ramayana, which is 5 minutes away by vehicle. Diana Mall Timika is 10 minutes away by vehicle.

Is 24-hour room service available?

Yes, we offer 24-hour room service. You can call the restaurant directly from your room.

Is early check-in possible?

Early check-in may be available, but it depends on room availability and cannot be guaranteed.

What are the standard check-in and check-out times at the hotel?

Check-in time is 14:00, and check-out time is 12:00 local Timika time.

Are all the room can be smoking room?

No, all rooms are non-smoking room

Are the extra bed always available?

Subject to availability and additional charge may apply

Can baggage be stored at the hotel whilst guest travel to another destination?

Yes, our Concierge team will give the guest a luggage tag to identify theirs

Can outsider visit the pool?

Yes, can. We have pool package for weekday & weekend 

Can the guest request for the room view, number of floor or room number?

No, all special requests based on availability on arrival

Do you have 24 hours room service?

Yes, our room service available for 24 hours

Do you have a shuttle service from Station or Airport?

No, but we have collaboration with Golden Bird and can arrange car rental with additional charge based on transport packages

Do you have an outdoor area for outbound activities?

No, but guest can request for the outbound arrangement due to hotel have some collaboration with outbound vendors

Do you have hairdryers in the room?

Yes, hairdryer is available in each room

Do you have pet restriction policy?

We regret that pets are not allowed in our hotel

Do you have rooms with bathtub?

Mostly all room available for bathtub facility

How do I get to the hotel?

Guest can take the online transportation or their own vehicles

How far is the hotel from Bandung Station?

Our hotel is 7,7 km or 29 minutes from Bandung Station Kebon Kawung

How far is the hotel from the downtown shopping areas?

Bandung Indah Plaza 6,3 km (25 minutes), Paris Van Java 8,0 km (27 minutes), 23 Paskal 8,7 km (31 minutes), Istana Plaza 7,6 km (27 minutes), Cihampelas Walk 6,5 km (20 minutes), Braga Citywalk 7,7 km (30 minutes), Bandung Electronic Center 6,5 km (25 minutes), D’Botanica 8,6 km (34 minutes), Trans Studio Mall 10,3 km (37 minutes), Summarecon Mall 17,2 km (1 hour 7 minutes)
 

How far is the nearest hospital to the hotel?

The nearest hospital is Santo Borromeus Hospital is 4,5 km or approximately 14 minutes by car

How far the hotel from tourism destination?

Many choices of tourism attraction or destination surrounding the hotel, e.g.: Dago Dreampark, The Parlor Hills, Wot Batu, Selayar Sunaryo, Tebing Keraton, Taman Raya Ir. H. Djuanda (TAHURA) and more surrounding Dago area or Lembang area

How many people can stay in one room?

Maximum 2 adults can stay in a one room

Is it possible to check-in earlier?

Yes, subject to availability and additional charge may apply

Is the breakfast menu all halal?

Hotel’s kitchen team never use ingredients of mirin, angsiu, shoyu etc

Is the hotel near to the golf course?

Yes, Dago Heritage Golf 1917 is right next to the hotel, available as well for the Driving Range

Is the swimming pool with warm water?

Yes, everyday our pool available with warm water

Is there a safety deposit box available at the hotel?

Yes there is, safety deposit boxes are available in each room 

What are the standard check-in and check-out times of the hotel?

Our standard check in is from 3:00 PM, and check out time is 12:00 PM
 

What time the pool open?

From 6:00 AM to 8:00 PM

Are there any special offers or packages available?

Yes, we offer a variety of special packages and promotions throughout the year. Please check our special offers page for the latest deals.

Can I modify or cancel my reservation?

Yes, you can modify or cancel your reservation through our website or by contacting our reservation team. Please note our cancellation policy for any applicable fees.

Do you have Wi-Fi available?

Yes, we offer complimentary high-speed Wi-Fi throughout the hotel.

Do you have Wi-Fi available?

Yes, we offer complimentary high-speed Wi-Fi throughout the hotel.

Do you offer airport shuttle service?

Yes, we offer a complimentary airport shuttle service for our guests. Please contact us in advance to arrange your pick-up and drop-off.

Do you offer corporate or group rates?

Yes, we offer special rates for corporate bookings and groups. Please contact our sales team for more information.

How do I make a reservation?

You can make a reservation online through our website, by calling our reservation line at +622129941166, or by emailing us at resvsare@swiss-belhotel.com.

Is early check-in or late check-out available?

Early check-in and late check-out are subject to availability. Please contact the front desk on your arrival day to check availability and any additional fees.

What amenities are included in the rooms?

All our rooms include free Wi-Fi, a flat-screen TV, air conditioning, a safe, and complimentary toiletries. Additional amenities are available in certain room categories.

What dining options are available at the hotel?

We have a variety of dining options, including our on-site restaurant, and a bar. For more information, please visit our dining page on the website.

What is your cancellation policy?

Our cancellation policy varies depending on the rate you booked. Please refer to your confirmation email or contact us directly for details.

Are cots available?

Yes, cots are available free of charge, subject to availability.

Are extra beds available?

No, extra beds are not available at the property.

Are gatherings allowed?

There is a strict no-party policy at the hotel. Visitors must vacate the property by 9pm at the latest.

Are pets allowed?

Yes, pets are allowed. There is a $150 charge per stay per animal, with a maximum of 2 animals per room. All animals must be fully house-trained and of friendly character. Our pet policy applies.

Can all rooms have split beds?

All Deluxe and Deluxe Studio rooms can have split beds. Please get in touch with the property directly for any special requests.

Do I have to guarantee my room with a credit card?

Yes, your credit card details are required to guarantee your booking. However, payment can be made with cash or a different credit card upon check-in.

How many bathrooms are in a Two Bedroom Suite?

Our Two Bedroom Suite has only one large bathroom.

How many people can our suites accommodate?

Swiss-Super-Studios can fit up to 4 adults, the Two Bedroom Suite fits 3 adults, and One Bedroom Suites fit 2 adults.

Is early check-in available?

Check-in time is 2pm. Early check-ins are subject to availability and might be charged extra.

Is late check-out available?

Late check-out is subject to availability and may incur additional costs. Please check with reception upon check-in.

Is late check-out possible?

Late check-out after 10am is possible but subject to availability, and additional charges may apply.

Showing 1 to 100 out of 1416 results found Select Page 1 2 3 4 5 6 7 8 9 10 >> 15

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