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FAQs

Showing 101 to 200 out of 1416 results found Select Page 1 2 3 4 5 6 7 8 9 10 >> 15

Is parking available?

Secure underground parking is subject to availability and bookings are essential. It costs $15 extra per night, and there are height restrictions of 1.8-2.0 meters to be considered.


Is room service available?

We are not offering room service.

Is smoking allowed in the property?

No, our property is 100% non-smoking.

Is there an airport transfer service?

Taxis and Uber are available directly at the airport.

Is there any room deposit required?

Upon arrival, full payment for the room and car parking (if required) is due. An additional $100 pre-authorization on a credit card is taken, or a $200 cash bond.

Is Wi-Fi available?

Yes, free Wi-Fi is available in your rooms as well as in the lobby area.

What are the check-in and check-out times?

Check-in time is 2pm and check-out time is 10am.

What are the reception hours?

Reception hours are from 7am/8am to 10pm. An after-hours Duty Manager is available on call.

Is there any smoking policy at your hotel?

Please note that Swiss-Belhotel Blulane is a Non-Smoking Hotel. Kindly refrain from smoking (including Vape usage) in the rooms and all hotel premises A fine of Php 10,000.00 will be charged to the guest per incident.

Can I connect to the internet from my room?

Yes, Wi-Fi access are available in each guest’s room and all hotel area

Do you have 24 hours room service?

Yes, our room service available for 24 hours.

Do you have hairdryers in the rooms?

Yes, all rooms type

Do you have rooms with a bathtub?

Yes, bathtub are available at Suite and Junior Suite

Do you offer an airport transfer service?

Yes, Additional charge applied start from IDR 350,000 net/car/way

Do you offer vehicle facilities?

Yes, we offer Hi-Ace, Bicycle, Motorcycle, Rent Car and Scooter for your vehicle facilities.

Does my room reservation require any guarantee?

Yes, credit card details required for guarantee.

How do I get to the hotel?

Our hotel can be reach by car, you can request the chargeable airport service to our hotel at least 1 days before arrival if required

Is it possible to early check-in or late check-out?

Yes, subject to availability

What are the local tourist attractions?

There are Tanjung Kelayang Beach, Tanjung Tinggi Beach, Lengkuas Island, Batu Berlayar Island, Black Rocks Golf Club, Batu Baginda, Tanjung Pendam Beach, and Souvenir Center.

What are the standard check-in and check-out times of the hotel?

Check-in time is at 2pm and check-out time at 12noon

Where is breakfast served and at what times?

The breakfast served daily at Swiss-Kitchen™️ Restaurant located at poolside area starts from 6am to 10am

What is the policy of your hotel on takeaway breakfast?

Takeaway breakfast is not allowed.


What is the policy of your hotel on takeaway breakfast?

Takeaway breakfast is not allowed.


Does the hotel provide for meeting & conference?

Yes, Swiss-Belhotel Tuban has 4 meeting rooms, 1 boardroom, and 1 ballroom. These facilities are designed for any function from intimate smaller gatherings to large business conventions, exhibitions, and family (or club) social events and meetings.

Please contact through Whatsapp +62 812 4633 3733 or send your inquiry details to ssmsbtu@swiss-belhotel.com.

Where is the nearest bank or currency exchange?

Mandiri Bank approximately 650m walking distance from our hotel.


Do you have airport transfers?

Yes, however a charge will apply and you need to send an email to our reservation team to confirm your airport transfer. Please send your booking confirmation number and flight details to resvsbtu@swiss-belhotel.com.

You can choose the following vehicles:
Avanza/Innova (3-4 persons): IDR 150,000 net/car/one way
Hiace Car (7-9 persons): IDR 300,000 net/car/one way

Is there a safety deposit box available at the hotel?

Yes, safety deposit boxes are available in each room.


Do you have hairdryers in the rooms?

Yes, hairdryer are available in each room.


Do you have room with direct access to Swimming Pool?

Yes, we have a Grand Deluxe Pool View Room with direct access to the pool. This room is subject to availability.

How far is the hotel from the traditional market?

Pasar Kuta approximately 1,8km from our hotel.


Does the hotel offer F&B Services for 24 hours?

Yes, our restaurant is open 24 hours In Room Dining. Call extension “188”.


Whether available for disable room?

Yes, We provide rooms that disable-friendly. Based on availability.


What are the pre-authorization rules for guests at check-in, and how much is required on their credit card and in cash?

AUD $100 pre-authorization will be held on the guest credit card on check in.

AUD $200 for pre-authorization paid in cash.


How far is the hotel from Jakarta International Expo Kemayoran?

Our hotel is 2.2 km or 4 minutes drive to Jakarta International Expo Kemayoran.

How far is the hotel from Jakarta International Stadium?

Our hotel is 7.9 km or 15 minutes drive to Jakarta International Stadium

Can I connect to the Internet from my room?

Yes, Free WIFI available in all resort area.


Is half or full board available?

Yes, and it can be chosen as an add-on upon booking your villa on our MAUA website.


Do you have 24-hour room service?

Our Room Service is available from 7:00 AM until 22:00 PM.


Do guests allow to smoke in the hotel areas?

A smoking area is provided in Aroha Bar.


Does your hotel provide halal food?

We don’t provide halal food but we do have pork-free food on our menu and upon request.


Is it possible to check in earlier?

Early check-in is subject to availability.


Do you provide laundry service in your hotel?

Yes, we provide laundry service.


Is there any room deposit required?

A deposit of IDR 500,000 is required on arrival. This will be collected by credit card or by cash. During your stay can use the deposit to pay your other expenses or if not, the deposit will be returned upon check out.


Do you have a pet policy?

We do not allow pets in Maua.


Are baby cots available?

Yes, it is available and subject to availability.

How far is the hotel from the beach?

The nearest Crystal Bay beach is only 10 minutes by car from Maua.


Does the hotel have a pool/spa/sauna and what are the hours?

Our main pool opens from 7:00 AM until 6:00 PM; meanwhile, all the villas are with private swimming pools. Our spa opens daily from 1:00 PM until 10:00 PM, advance booking recommended.

Can I pay cash at checkout?

Yes, you can.


Are Extra Beds available and is there a charge?

We don't provide an extra bed but we can set up the sofa as a sofa bed in the villa. For Junior Suite and Premiere Deluxe is not available.

Do you serve alcohol?

Yes, alcohol is served at Kowhai Restaurant, Aroha Bar and in the comfort of your Villa.


How can I get to the hotel?

You can reach Maua, which is located on Nusa Penida Island, by taking a boat from Sanur harbor, Kusamba harbor, or Padang Bay harbor. Please contact our reservation to arrange the boat transfer for your convenience. We can also arrange a transfer by Helicopter if you prefer to arrive at Nusa Penida by air.


What is the star rating of your hotel?

Maua Nusa Penida is a beautiful 5-star hotel.


What is the check-out time?

Our check-out time is at 11:00 am.


Will you charge my credit card at the time of reservation?

Credit card is required as a guarantee only for late cancellations and no shows. We will charge your credit card if you book any rate that requires prepayment at the time of booking. Please check the rate terms and conditions before doing a reservation.


Can you arrange for a boat transfer and pick up from the harbor to Maua?

Yes, we can. Just inform us and we can do the arrangement. We will then send you the boat schedule that you pick and we will arrange it for you.


Do you provide an airport shuttle?

We don’t have a shuttle available, but we can arrange transport from Airport to Sanur harbor where you can take fast boat to Nusa Penida Island.


What is the check-in time?

Our check-in time is at 14:00.


Where is Maua Nusa Penida located?

Maua is in Nusa Penida Island, of Klungkung regency in Sakti Village.


Do you have inter-connecting rooms?

We do not have an inter-connecting villa nor rooms. However villa and room allocation will be allocated near each other based on villa / room availability.

Do you provide a lunch buffet and could you also provide me a list of dishes?

In Maua our Kowhai restaurant serves a la carte food, however our list of menus can be provided upon guest request.


Can I have a special request for my room?

Please note that all Special Requests are subject to availability and additional charges may apply.


Is there any room deposit required?

A damage deposit of NZD 200 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.


What time are the check-in and check-out?

Check-in is at 3:00pm and check-out is at 12:00 noon.

Do you have inter-connecting rooms?

Many of the Superior Rooms and Executive Suites have inter-connecting rooms ideal for families.


Where is breakfast and at what time?

Breakfast is served at Waterfront Restaurant from 6.30am to 10.30am.


How do I get to the hotel?

By taxi from Soekarno-Hatta International Airport, which takes around 30-40 minutes.


How many rooms does the hotel offer?

We have 122 Rooms available


Where is the nearest bank or currency exchange?

The nearest bank is 1,1 Kilometer away from the Hotel and currency can be exchanged in authorized money changer at “SMARTDEAL” which is 3 minute by taxi.


Is it possible to check-in earlier?

Yes, it is possible with a charge may applicable.


Is there a safety deposit box available at the hotel?

There is a safety deposit box in every guest room. There are also safety boxes available at the Front desk. They are available free of charge if the guest spend at least one night at the hotel.


How far is the nearest hospital to the hotel?

1,4 Kilometer away from the hotel. It takes around 7 minutes by taxi to Abdi Waluyo Hospital.


Does your hotel provide halal food?

Yes, we do


How do I cancel my hotel reservation without a charge?

This will depend on the mode of booking and terms and conditions


How far is the hotel from the downtown shopping areas?

10 minutes' walk from Plaza Indonesia mall and 1 KM from Tanah Abang Traditional Market.


Does guest allow to smoke in hotel area?

No, however Guests are allowed to smoke at Bang Bang Restaurant on the lobby and inside our smoking room


Does guest allow to smoke in the room?

Yes, smoking rooms are available on Deluxe & Suite Room (subject to availability).


Do you offer Family Rooms?

We regret that currently Family Rooms is not available at the Hotel.


Do you provide a service for late check-out?

Yes, a charge is applicable if after 12.00 noon.


Do you have rooms with a bathtub?

We regret that we don’t have a bathtub available in the room.


Do you offer an airport transfer service?

Yes, The hotel do offer airport transfer with additional charge


Do you have any special packages for honeymoons and anniversaries?

Special packages are available for guests celebrating a special occasion (subject to guest request).


Do you have connected room?

We regret that we don’t have connected room available at the Hotel.


Do you have a tour desk where I can book excursions during my stay?

There is currently no tour desk available in-house, but we will be able to make recommendations according to your needs at our Business Center.


Do you have any room for disabled?

We regret that we don’t any room for disabled available at the Hotel.


Do you have 24-hour room service?

Currently we only offer room service from 10 AM to 10.30 PM.


Do you have a pet policy?

We regret that animals are not allowed in the hotel.


Can I connect to the Internet from my room?

Yes, the WiFi is available in all rooms and hotel area


Can baggage be stored at the hotel whilst I travel to another location in Indonesia?

Hotel guests can use the storage facility at Hotel Swiss-belinn Wahid Hasyim Jakarta free of charge if they spend at least one night at the hotel. However, guests will not be allowed to store the baggage whilst they travel to another location in Indonesia.


Are we able to add extra bed in our room and how much does it cost?

We regret that the extra bed is not available at the Hotel


Are high chairs available in the restaurants?

Yes, we have high chairs available in our restaurants.


Are baby cots available for the rooms?

We regret that we don’t have baby cots available at the Hotel.


Do you provide a complimentary shuttle from the airport?

No, however we can arrange airport transfers at the rate of 12BD per car, per trip.


Do you have a bar in the hotel?

No, We do not serve alcohol.


Do you have a Spa in the hotel?

Yes Glow Salon & Spa is located at 3rd Floor next to our gymnasium.


Do you have a swimming pool?

Yes our outdoor swimming pool located at the 03rd floor interconnected with Swiss-Café All-Day Dining Restaurant.


How much is your breakfast?

We suggest you to choose room with breakfast package for attractive price. For additional breakfast package at hotel will be charges 6 BHD per person.


What time is check in and Check out?

Check-in is at 3:00pm and Check-out at 12:00 noon.


Do you have a Jacuzzi?

Yes we do have Jacuzzi located on the 03rd floor inside Glow Salon & Spa.


How far is your hotel from Bahrain International Airport/City Center?

The hotel is 10 KM / 20 minutes’ drive from Bahrain International Airport and City Center.


Will you charge my credit card at the time of reservation?

No credit card is required as guarantee only for late cancellation and no show. We do however charge your credit card if you book any rate that requires prepayment at the time of booking. Check the rate terms and conditions.


Showing 101 to 200 out of 1416 results found Select Page 1 2 3 4 5 6 7 8 9 10 >> 15