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FAQs

Showing 201 to 300 out of 1416 results found Select Page 1 2 3 4 5 6 7 8 9 10 >> 15

Do you serve alcohol?


What is the star rating of your hotel?

4 Star Hotel Apartments.


Can I cancel or change my reservation if my plans change?

Yes, you can. As part of our #WeReassure campaign, we promote flexible stays, which means that you can amend/cancel your reservation or request for late check out (subject to period or availability) at ease.


Is the hotel cleaned with disinfectant and extra sanitization in place?

Yes, it is. We follow a strict protocol from the Ministry of Health to ensure that our hotel adheres to the hygiene and security measures all the time. Hand sanitizers are placed in

every high-touch points of the hotel. We abide by our NO MASK, NO ENTRY policy (a placard is placed on the hotel’s entrance doors). As an International chain, we follow all sanitary measures.


Does the staff wear personal protective equipment like masks and gloves?

Yes, they do. All of our team members (front and back of the house) are required to wear all protective gears while carrying out their daily duties.


Is the guestroom kept vacant for a certain time between guests?

Yes. We follow the guidelines in this regard to ensure the safety of our guests and collaborators.


Are individually wrapped food options available?

Yes, it is. All food and beverage orders are individually covered prior to delivering to our guests.


If my booking includes a meal plan (e.g. breakfast), can I opt for having my meal in-room instead of the restaurant?

Yes, you can. Should the restaurant remain close, all food and beverage orders (covered) are delivered to the guest room for their convenience.


Is there medical assistance available at your hotel?

Yes, there is. We have a doctor on call and are in contact with authorized hospitals for any medical assistance.


What is the Protective equipment provided to guests?

Care Kits are available in your room as complimentary including face masks, gloves and hand sanitizer. You may contact Front desk if you need extra for additional charges.


Are there social distancing measures taken at the hotel?

Yes, there is. Designated floor markings and queue stands are in place in our Front Office to follow the social distancing measures. Banquets, meeting rooms, restaurants, bars and lifts are also arranged in accordance to this protocol.


Are you conducting temperature scans for staff and guest?

Yes, we are. Our guest and staff are required to go through mandatory temperature check prior to entering our hotel.


Are you conducting temperature scans for staff and for guests?

Yes, we do


Is there medical assistance available at your hotel?

Yes, upon request


If my booking includes a meal plan (e.g. breakfast), can I opt for having my meal inroom instead of the restaurant?

Yes, meals will be served in room only


Are individually wrapped food options available?

Yes, they are available


Are there social distancing measures taken at the hotel?

Yes, social distancing measures are in place in the hotel


Is the guestroom kept vacant for a certain time between guests?

Yes, the guest room is kept vacant for 24 hours


What is the Protective equipment provided to guests?

Face masks, gloves and hand sanitizers are always available


Does the staff wear personal protective equipment like masks and gloves?

Yes, the staff are always wearing personal protective equipment


Is the hotel cleaned with disinfectant and extra sanitization in place?

Yes, the hotel is frequently cleaned with disinfectant and we always have extra sanitization in place


Can I cancel or change my reservation if my plans change?

Yes, you can cancel your booking if your plans change


Do you provide a complimentary shuttle from the airport?

No, however we can arrange airport transfers for an applicable rate per car, per trip.


How much is your breakfast?

Our breakfast is 6 OMR


What time is the check-in and check-out?

Check-in is at 2:00pm and check-out is at 12:00pm.


How far is your hotel from Azaiba Beach / Oman Convention & Exhibition Centre / Muscat Grand Mall & Oman Avenues Mall?

Exhibition Centre / Muscat Grand Mall & Oman Avenues Mall?

Swiss-Belinn Muscat is only 4 min fromm Azaiba Beach, 8 min from Oman Convention & Exhibition Centre and 14 min from Muscat Grand Mall & Oman Avenues Mall.


Will you charge my credit card at the time of reservation?

No, credit card is required as a guarantee only for late cancellation and no show. We do, however, charge your credit card if you book any rate that requires prepayment at the time of booking. Check the rate terms & conditions.


Can I pay cash on checkout?

Yes, you may pay cash on check-out.


Do you serve alcohol?

No, the hotel is dry and does not serve alcohol.


What is the star rating of your hotel?

Swiss-Belinn Muscat is a trendy 3-star hotel.


Do you have inter-connecting rooms?

Yes, we do have connecting Family Rooms.


Where is breakfast and at what time?

Breakfast is served at Swiss-Café Restaurant from 6.30am to 10.30am.


Do you provide breakfast buffet and could you also provide me a list of dishes?

The breakfast buffet is an assortment of juices, smoothies, cold cuts, cereals and nuts, bread and pastries, hot dishes and tea and coffee


Do you provide lunch buffet and could you also provide me a list of dishes?

The lunch buffet is an assortment of International dishes with soup, salads, main dishes and dessert.


Where is breakfast and at what time?

Breakfast is served at Swiss-Café Restaurant and is served from 6am to 10.30am.


Do you have inter-connecting rooms?

Yes, Superior Rooms and Deluxe Rooms can also be used as family rooms.


What is the star rating of your hotel?

The hotel is 3-star Hotel.


Do you serve alcohol?

No, we do not.


Can I pay cash on checkout?

Payment upon check in, Yes, you may pay.


Will you charge my credit card at the time of reservation?

No, credit card is required as a guarantee only for late cancellation and no show. We do, however, charge your credit card if you book any rate that requires prepayment at the time of booking. Check the rate terms & condition.


How far is your hotel from city, shopping Centres?

1/2  km


What time is the check-in and check-out?

Check-in is at 14:00pm and check-out is at 12:00 noon.


Do you have a swimming pool?

No


How much is your breakfast?

Breakfast for outside guests is 50 QAR net per person.


Do you provide a complimentary shuttle from the airport?

No, however we can arrange airport transfers for an applicable rate per car, per trip.


Do you provide a complimentary shuttle from the airport?

No, however we can arrange airport transfers for an applicable rate per car, per trip.


Do you have a swimming pool?

Yes, an open-air outdoor swimming pool located at the ground floor.


How much is your breakfast?

Breakfast for outside guests is 6KWD net per person.


What time is the check-in and check-out?

Check-in is at 2:00pm and check-out is at 12:00 noon.


How far is your hotel from Kuwait Towers / The Avenue Shopping Centre / Al Hamra Business Tower?

Swiss-Belboutique Bneid Al Gar Kuwait is only 1.5 km from Kuwait Towers, 16 km from the Avenue Shopping Centre and 2 km from Al Hamra Business Tower.


Will you charge my credit card at the time of reservation?

No, credit card is required as a guarantee only for late cancellation and no show. We do, however, charge your credit card if you book any rate that requires prepayment at the time of booking. Check the rate terms & conditions.


Can I pay cash on checkout?

Yes, you may pay cash on check-out.


Do you serve alcohol?

No, we do not as Kuwait is alcohol-free.


What is the star rating of your hotel?

The hotel is 4-star boutique.


Do you have inter-connecting rooms?

Superior Rooms and Deluxe Rooms can also be used as family suites with private outside door.


Where is breakfast and at what time?

Breakfast is served at Swiss-Café Restaurant and is served from 6am to 10.30am.


Do you provide lunch buffet and could you also provide me a list of dishes?

The lunch buffet is an assortment of International dishes with soup, salads, main dishes and desserts.


What area of Jakarta is the hotel situated?

We are in the heart of Jakarta, right by the city’s CBD, known as the Golden Triangle; a hub for business and finance as well as restaurants, shops and entertainment. The nearest airport is less than 10 km away with the Jakarta Convention Centre a short drive away.


Is there a train station nearby?

Yes, Bekasi Railway Station is located within the city of Bekasi and is close to the hotel, just over 10 kilometres away.


Is there a tour desk to book excursions?

Whilst there is not a dedicated tour desk, Reception staff are knowledgeable about local attractions and amenities and can advise on what to do and where to go in the local area and beyond.


Are there leisure facilities at the hotel and nearby?

Yes, the hotel boasts a fully equipped gym as well as a swimming pool, with water parks nearby and natural beauty spots for walking and cycling.


Do you have meeting room facilities at the hotel?

Yes, there are many different sizes of meeting room spaces, offering the latest facilities and with multiple room configurations for up to 180 people in a reception layout, as well as a banqueting team to ensure corporate and social events are a success.


How far is the hotel from the downtown shopping areas?

Whilst there are shops and restaurants in Cibitung, the main area with shops, eateries and entertainment is in the city of Bekasi which is around a 30-minute drive away.


Is dining available throughout the day and night at the hotel?

Yes, the main restaurant offers a buffet breakfast and all-day dining with an a la carte menu during the day, whilst room service operates 24-hours.


What happens if I arrive at the hotel after midnight on the day of my booking?

In order that your reservation is kept, please inform the hotel of your estimated arrival time.


How far is Bekasi from Jakarta?

A main thoroughfare links the city of Bekasi to Jakarta and from the hotel, it takes around 90 minutes to reach Indonesia’s capital.


How far is Bekasi from the airport?

There are two airports within easy reach, the closes of which is Halim Perdanakusuma International Airport which is just over 11 kilometres away. The larger Soakarno-Hatto International Airport, on the other side of Jakarta offers domestic and international flights and is just less than 39 kilometres from Bekasi but journey times can take up to two hours due to traffic.


Does the hotel offer room service?

Yes, 24-hour room service brings a good selection of snacks, light meals and full dishes to your room or suite at any time of the day or night.

Are baby cots available for the rooms?

Yes, subject to availability.

Are we able to add extra bed in our room and how much does it cost?

No, extra bed service is not available in our hotel.

Are your hotel rates per room or per person?

All the rates is charge per room.

Can baggage be stored at the hotel whilst I travel to another location in New Zealand?

Yes, with certain limit time.

Can I connect to the Internet from my room?

Yes, you can connect to the internet from your room - Free high speed Wi-Fi.


Do you have 24 hour room service?

We regret that we don't have 24 hours room service in our hotel.

Do you have a tour desk where I can book excursions during my stay?

We can certainly assist you in booking trips! Reception staff at Swiss-Belsuites Pounamu are very experienced with what Queenstown has to offer and can certainly make some great suggestions and recommendations. If you would like to book trips before you arrive, simply give us a call or email and we can arrange it for you! Alternatively once you arrive, Reception can book your trips as and when you like.


Do you have any special amenities for honeymoons and anniversaries?

Yes, we have.

For more information and reservation, please contact us at +643 442 4868 or email to infosspq@swiss-belhotel.com.

Do you have hairdryers in the rooms?

Yes, we have.

Do you have rooms with a bathtub?

Yes, we have.

Do you provide a service for late check-out?

Yes, subject to availability and fees may apply.

 

Does my room reservation require any guarantee?

Yes a valid credit card is required for all the bookings.

Does the internet rate include breakfast?

You are able to book rooms and suites including breakfast. Please be advised that we are delivering a continental breakfast basket to your room if you booked a room/ suite including breakfast. You can also order breakfast on arrival.

How do I cancel my hotel reservation without a charge?

If it’s a non refundable booking we wont be able to cancel your booking however if it’s a flexible booking call us and we will assist you.

How do I get to the hotel?

Swiss-Belsuites Pounamu is located just 10 minutes from Queenstown Airport. Turn left at the BP roundabout onto Frankton Road.  Skip the first driveway, come around the bend and turn right into the main entrance of Swiss-Belsuites Pounamu.  

How far is the hotel from the downtown shopping areas?

We are a short 10-15 minutes walk from the Center of Queenstown or a 4-5 minutes drive. If you don’t fancy the walk (or if the weather is too wet!) then we have corporate rates with Green Cabs NZD$10* to or from town Center.

How far is the hotel from the Lake Front?

Queenstown Lake Front is 14 minutes walk, 4 minutes drive, or Frankton Arm Lakefront is 2 minutes walk.

How far is the nearest hospital to the hotel?

The Medical Centre in town is located on Isle street, a 20 minutes walk or 5 minutes drive away. Their operating hours are from  Monday – Friday 8:30 am – 5pm. 

Accident and Medical is open weekdays between 8:00am and 8pm. During the weekends Accident and Medical is open from 9:00 am until 8pm. Contact phone number:  +64 3 441 0501.

Lake District Hospital is 10 minutes drive , located in Frankton, Queenstown.

How many people can stay in one room?

Maximum 2 people per Deluxe Room or per One Bedroom Suite. Maximum 4 people for our Two Bedroom Suites (Exception 1 child under 12 months stays at no charge).


Is a babysitting service available?

We regret that we are not offering any onsite babysitting service.

.


Is it possible to check-in earlier?

Yes, subject to availability and fees may apply.

Is there a safety deposit box available at the hotel?

We regret that we don't have safety deposit box at this time.

Is there a swimming pool in the hotel?

We regret that we don't have swimming pool in our hotel.

What are local tourist attraction?

Queenstown, New Zealand, sits on the shores of the South Island’s Lake Wakatipu, set against the dramatic Southern Alps. Renowned for adventure sports, it’s also a base for exploring the region’s vineyards and historic mining towns. There's bungee jumping off Kawarau Gorge Suspension Bridge and jet-boating on the Shotover and Dart rivers. In winter, there's skiing on the slopes of The Remarkables and Coronet Peak.

Day Trips and Excursions: Milford Sound, Doubtful Sound trips, Central Otago Wine Tours, Walter Peak High Country Farm aboard the SS ‘Earnslaw,’ a vintage steamship, Visit ‘The Lord of the Rings’ filming locations in Glenorchy, Skippers Canyon 4WD Tour; Skyline Queenstown Gondola; Kiwi Birdlife Park; Stargazing; Catlins Discovery Tour; Dart Stables; Clay Target Shooting; Queenstown Centre for Creative Photography; High Country Discovery Tours; Indoor Skydiving, ThrillzoneKidz Club Queenstown; Fear Factory Queenstown Haunted Attraction; SITE Trampoline; Odyssey Sensory Maze Odyssey Sensory Maze; Alpine Aqua land; Go Karting; Millbrook Resort Golf, Jack's Point Golf, Frankton Golf Centre, Arrowtown Golf Club, The Hills Golf Club

Air, Helicopter & Balloon Tours; Milford Sound; Alpine Scenic Flight from Queenstown; Glacier Explorer Flight from Queenstown; Remarkables Mountain Range Helicopter Flight from Queenstown Cruises, Sailing & Water Tours; Altitude Golf by Helicopter from Queenstown; Ski Touring; Heli-E-Bike with Over The Top; Sunrise Hotair Balloons; Tandem Hang Gliding and Paragliding; Helicopter and Wine Combo; Over The Top - the helicopter company Over The Top Golf

Cultural & Theme Tours; Art Galleries; Gold Panning; Museums; Maori Culture, Historical Arrowtown Tour from Queenstown; Queenstown Underwater Observatory

Walking & Biking Tours; Routeburn Valley Walk;  Adventure Dirt Bike Touring; High Country Trail Ride; Quad Biking- ATV Tour; Gibbston Valley Bike Ride with Winery; Lake Wakatipu Nature Walking Tour; Otago Central Rail Trail Bike Tour, Brodrick Pass & Landsborough Wilderness Experience; Queenstown Climbing & Mountaineering

Water Sports; Adventures Rafting Trip; Shotover River Extreme Jet Boat, Dart River 'Funyak' Canoe and Jet Boat, Hydro Attack; Kawarau River White Water Sledging; Extreme Flyboarding

Nature & Parks:  Paradise Valley, Routeburn Track,  Milford Track Heli Hike; Lake Sylvan Guided Walk; hike Kepler Track; Hollyford Track; Skippers Canyon; Ben Lomond, Moke Lake

Adrenaline Adventure:  Shotover Canyon Swing & Canyon Fox; A J Hackett Bungy New Zealand; Ziptrek Zipline Tours; KJet


We can certainly assist you in booking trips! Our receptionists at Swiss-Belsuites Pounamu are very experienced with what Queenstown has to offer and can certainly make some great suggestions and recommendations. If you would like to book trips before you arrive, simply give us a call or email and we can arrange it for you! Alternatively once you arrive, Reception can book your trips as and when you like.

What are the standard check-in and check-out times of the hotel?

• Check In: 2.00 pm onwards
• Check Out: until 10.00 am

What types of rooms are available in the hotel?

Our hotel has Deluxe Rooms, Lake View One/ Two Bedroom Suites, Lake View Swiss-SuperSuite One/ Two BedroomSuites and Alpine Two Bedroom Suites.

Where is breakfast served and at what times?

We can provide you with Continental Breakfast Baskets. These are available to Guest rooms if required at NZD$20.00* per person.

Where is the nearest bank or currency exchange?

Foreign Currency can be exchanged at Travelex Currency Services in the Clock Tower Building, 19 Shotover St. or the BNZ Rees St. 

Are baby cots available for the rooms?

Unfortunately baby cot is not available.


Are high chairs available in the restaurants?

Yes, high chairs are available at BaReLo.

Are we able to add extra bed in our room and how much does it cost?

Yes chargeable extra bed is available and subject to availability.

Are your hotel rates per room or per person?

Our rates are per room.

Showing 201 to 300 out of 1416 results found Select Page 1 2 3 4 5 6 7 8 9 10 >> 15

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