FAQs

Yes, interconnecting rooms are available upon request and subject to availability.

We regret that we don't provide baby cots at this time.

Yes, chargeable extra bed is available upon request and subject to availability.

Yes you can store your baggage in our hotel with limit certain time.

Yes, we have. You can call direct to our restaurant from your room.

Yes, we have.

Yes bathtub is available in Suite Room only. 

Late check-out is subject to availability.

The inclusion is depend on the package that you book, you can book your room with or without breakfast.

Our hotel is about 3 hours by car from Pontianak Airport.

Our hotel is connect with the Grand Mall Singkawang.

Our room is maximum for 2 persons however additional person may allow at a charge.

Early check-in is possible subject to availability.

Yes, we have. You can take refreshing dip in our swimming pool on the 3rd floor.

Our standard check-in time is at 14.00 hrs and check out time at 12.00 hrs.

Breakfast is served at BaReLo start from 6.00 am to 10.00am.

Kuta beach is favorite destination if tourist come to bali and our hotel located in the heart of Kuta, Swiss-Belexpress Kuta, Legian is the place to stay!

Stroll along Kuta Beach and enjoy one of the most stunning sunsets in the world. Kuta Beach is no less famous for its magnificent surf waves! A short walk away is Beachwalk Shopping Mall which is more than just a mall, it’s a lifestyle complex with upscale fashion brands and international class entertainment.

Yes, subject to availability.

Early check in is possible at a charge and subject to availability.

Yes we have. Inter-connecting room available in Queen to Twin only.

Yes, we do.

Yes, you can request to our friendly receptionist at least 3 days before your arrival .
Subject to availability.

We regret that we don't have day use rate, all rates are per night.

Yes, it is available at Business Suite.

Although there is a carpark built underneath our hotel, this is owned by Wilsons Parking New Zealand.
 
Our guests are more than welcome to make use of these facilities, however there is an addition charge per day which will be payable upon check-out. Please note that we have limited car parking and they will be subject to availability.

Baby cots are available upon request.

In our studio apartment, we are unable to do split beds. In our one bedroom apartments, 9 out of the 11 rooms can have split beds. In our two bedroom apartments, 19 out of the 23 rooms can have split beds in only one of the rooms. In our three bedroom apartments, 3 out of the 5 rooms can have split beds in only one of the rooms.

Swiss-BelSuites Victoria Park operates a strict non-smoking throughout every area of the hotel (including balconies). If there is evidence found that you, or your guests, are found to be breaking this policy, a $300 penalty fee will be obtained from your pre-authorisation, per incident).

We are not providing extra beds. However, baby cot is free of charge and subject to availability.

Car parking is available at the hotel. However, we have limited hotel car park bays available (on the ground floor) for our guests. These car parks are subject to availability and a cost of NZD $40 per car/ per night applies. We recommend checking availability first and pre-book. Please talk to our reception. Entrance to car park from Victoria Street side - next to AVIS rental cars. Loading zone is on the ground floor – when driving into the car park, turn left/ do not go up the ramp. In case all hotel car parks are booked, the guests can park at Wilson Car Park (part of the hotel) - spaces are subject to availability and the Terms & Conditions of Wilson Car Park apply. Please be advised that for these public Wilson Car Park bays, Wilson Car Park fees apply and need to be paid directly to Wilson Car Park - the hotel does not take any responsibility for the public Wilson Car Parks. If you need further assistance regarding car parking, please call our reception.

We do have airport transfer to the hotel. Please be advised that it is an extra charge of $80 dollars for a suburban car $100 dollars for a van up to 6 people.

In our Studio suite and our one bedroom suites, we can accommodate a maximum of two people. In our two bedroom suites, we can accommodate a maximum of four people. And in our three bedroom suites, we can accommodate a maximum of six people. 

Hotel Guests are more than welcome to have visitors in their suites.  It is the policy of the hotel that visitors must vacate the property by 10pm. This complements the hotels No Party Policy.  Charges will apply if rooms are found to be over occupancy stated in the official reservation documentation. The occupancy of each suite is governed by fire regulations and we hope you treat this with respect.

Pets are allowed.

No, we don't have family room however we have interconnecting room and subject to availability.

IDR 550,000 per night include breakfast for one person.

1,0 km to German Beach & 1,7 km to Kuta Beach.

Murni Teguh Hospital is approximately 1,3 km from our hotel.

Hotel guests can use the storage facility at the Swiss-Belinn Saripetojo free of charge if they spend at least one night at the hotel. However, guests will not be allowed to store the baggage whilst they travel to another location in Indonesia.

Unfortunately, the storage facility service is not available for non-guests

Yes, we provide halal food in our hotel.

If you book through Online Travel Agent make sure your voucher is correct and bring your valid ID Card. 

No, but we have Business Lunch Happy Hour which is a 30% discount on the total menu. Alcoholic beverages are not included. Available from 12:30 to 3 pm. 

We regret that we don't provide tour package in Swiss-Belinn Tunjungan however our Swiss-Belinn Malang provide tour package to Mt.Bromo.

No, we don't have family room with kitchenette

We regret that high chairs are not available in the restaurant.

Yes, with certain time limit maximum 7 days only.

Our room service is from 10 AM - 11 PM.

Yes, we have.
For more information you can visit our special offers pages or contact us directly to 0361-4753267 or resvseku@swiss-belhotel.com.

We regret that pets are not allowed in the hotel.

Yes, with additional charge IDR. 150,000 / way