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FAQs

Showing 301 to 400 out of 1416 results found Select Page 1 2 3 4 5 6 7 8 9 10 >> 15

Can I connect to the Internet from my room?

Yes, free WIFI access is available at each rooms.

Do you have 24 hour room service?

Yes, we have. 

Do you have a pet policy?

Unfortunately pets are not allowed in our hotel.

Do you have hairdryers in the rooms?

Hairdryers are available on Grand deluxe and Suite Room. Hairdryer on Deluxe Room are on request.


Do you have rooms with a bathtub?

Yes, bathtub are available at Suites Room.

Do you offer an airport transfer service?

Free airport transfer is available.

For offline reservation you can contact our friendly reservation 3 days before in +6321 9968 1818 or +62 817 0373 0163 (WhatsApp only) or email to resvsias@swiss-belhotel.com

Do you provide a service for late check-out?

Yes, we do. However subject to availability.

Does my room reservation require any guarantee?

For online reservation you can cancel or modify on the booking source however subject to reservation policy.

For offline reservation you can contact our friendly reservation 3 days before in +6321 9968 1818 or +62 817 0373 0163 (WhatsApp only) or email to resvsias@swiss-belhotel.com

Does the internet rate include breakfast?

Internet rate can be booked with or without breakfast, depends on the offers.

How do I get to the hotel?

We provide free shuttle service from/to airport. Subject to schedule.

How far is the hotel from the Beach?

Mentari Beach approximately 23km away from our hotel and can be reach by car via Jalan Dr. Ir. H. Soekarno for 1 hour, depends on current traffic.

How far is the hotel from the downtown shopping areas?

Our hotel only 3,9 km away from City of Tomorrow Mall.


How far is the nearest hospital to the hotel?

Our hotel located near by Rumah Sakit Mitra Keluarga only 3km away and can be reach by car approximately 5 minutes.

How many people can stay in one room?

Maximum for 2 adults and 2 kid under 2 years old.


Is a babysitting service available?

Unfortunately babysitting service is not available.


Is there a safety deposit box available at the hotel?

Yes, safety deposit boxes are available at each rooms.

Is there a swimming pool in the hotel?

Yes, there is.

What are local tourist attraction?

The nearest local tourist attraction is Surabaya Zoo, 6km away from the hotel.


What are the standard check-in and check-out times of the hotel?

The standard check-in time at our hotel is at 2:00pm and check out 12:00 at noon.

What types of rooms are available in the hotel?

Swiss-Belinn Airport Surabaya have Deluxe Room, Grand Deluxe and Suite.

Where is breakfast served and at what times?

Breakfast served from 5.30 AM – 10 AM on weekdays and weekend at BaReLo.

Where is the nearest bank or currency exchange?

The nearest bank is BNI Graha Pangeran and it only takes 16 minutes by driving.

Are high chairs available in the restaurants?

Yes high chairs are available at BaReLo.

Are we able to add extra bed in our room and how much does it cost?

Yes, extra bed is available at a charge and subject to availability.

Are your hotel rates per room or per person?

Rates are per room.

Can baggage be stored at the hotel whilst I travel to another location in Indonesia?

Yes, with certain limit time.

Can I connect to the Internet from my room?

Yes, Wi-Fi access is available in each rooms and all hotel area.

Do you have 24 hour room service?

Yes we have.

Do you have a pet policy?

Unfortunately pets are not allowed in our hotel.

Do you have a tour desk where I can book excursions during my stay?

Yes, we have. 

Do you have any special packages for honeymoons and anniversaries?

Yes we have. For more information and inquiry please contact us at +62 542 745 180 or email us to resvsibk@swiss-belhotel.com.

Do you have hairdryers in the rooms?

Yes hairdryers are available in each rooms.

Do you have rooms with a bathtub?

Yes bathtub is available at Grand Deluxe and Junior Suite only.

Do you provide a service for late check-out?

Yes, late check-out service may available at a charge. Subject to availability.

Does my room reservation require any guarantee?

Yes credit card details required for guarantee.

Does the internet rate include breakfast?

Internet rate can be booked with or without breakfast depends on the offers.

How do I cancel my hotel reservation without a charge?

For online reservation you can modify or cancel on the booking source however it based on the cancellation policy written on your confirmation letter.

For offline reservation, please contact us at +62 542 746 180 or email us to resvsibk@swiss-belhotel.com. 

How do I get to the hotel?

Our hotel can be reached by taxi or other public transportation.

How far is the hotel from the Beach?

Kemala Beach approximately 10 minutes drive from hotel.

How far is the hotel from the downtown shopping areas?

Approximately 15 minutes within walking distance to Mall e-Walk.

How far is the nearest hospital to the hotel?

Police Hospital Balikapapan is about 12 minutes by car.

How many people can stay in one room?

Maximum 2 adults and 2 childrens.

Is a babysitting service available?

Yes upon request.

Is it possible to check-in earlier?

Yes, it available at a charge and subject to availability. 

Is there a safety deposit box available at the hotel?

Yes, safety deposit boxes are available at each rooms.

Is there a swimming pool in the hotel?

We regret that we don't have swimming pool however we have whirlpool.

What are local tourist attraction?

The local tourist attractions are Sun Bear & Orang Utan Conservation, Banua Patra - Manggar - Lamaru Beache, Tritip Crocodile Farming and Bengkirai Hill Jungle Track.

What are the standard check-in and check-out times of the hotel?

The standard for check-in is at 14:00hrs and check out at 12:00hrs.

What types of rooms are available in the hotel?

We have Deluxe Room, Superior Deluxe Room, Grand Deluxe Room and Junior Suites.

Where is the nearest bank or currency exchange?

The nearest bank approximately 2 minutes within walking distance.

Are baby cots available for the rooms?

Yes baby cots are available upon request.

Are high chairs available in the restaurants?

Yes high chairs are available in our restaurant.

Are we able to add extra bed in our room and how much does it cost?

Yes, you can. 

For offline reservation you can contact our hotel directly to +632 8825376 or email to inquiriesvgsb@swiss-belhotel.com.

Are your hotel rates per room or per person?

Our hotel rates are per room.

Can baggage be stored at the hotel whilst I travel to another location in Philippines?

Yes, with certain limit time.

Can I connect to the Internet from my room?

Yes WiFi is available in each rooms and public area.

Do you have 24 hour room service?

We regret that our room service only available until 12 at night.

Do you have a pet policy?

We regret that pets are not allowed in our hotel.

Do you have a tour desk where I can book excursions during my stay?

Yes we have.

Do you have any special packages for honeymoons and anniversaries?

Yes we have.

Do you have hairdryers in the rooms?

Yes hairdryers are available in each room.

Do you have rooms with a bathtub?

Yes we have.

Do you offer an airport transfer service?

Yes, the service is available upon request.

Do you provide a service for late check-out?

Yes, subject to availability. Additional charge may apply.

Does my room reservation require any guarantee?

Yes, credit card details or deposit required to secure your reservation.

Does the internet rate include breakfast?

The rate can be booked with or without breakfast.

How do I cancel my hotel reservation without a charge?

For online reservation, cancellation based on the policy in your confirmation letter.

For offline reservation you can contact our hotel directly to +632 8825376 or email to inquiriesvgsb@swiss-belhotel.com.

How do I get to the hotel?

Our hotel can be reach by taxi, bus and Jeepney.

How far is the hotel from the Beach?

Nearest beach approximately 2 - 3 hours away from the hotel by car.

How far is the hotel from the downtown shopping areas?

Greenbelt and Glorietta Malls approximately 1 km away from the hotel.

How far is the nearest hospital to the hotel?

Makati Medical is about 10 minutes walking distance.

How many people can stay in one room?

Maximum of 2-3 in Premier Rooms and One Bedroom Suites, 4 in Two Bedrooms and 6 in Three Bedrooms

Is a babysitting service available?

Babysitting are available upon request.

Is it possible to check-in earlier?

Yes, subject to availability and additional charge may apply.

Is there a safety deposit box available at the hotel?

Yes, safety deposit boxes are available in each room.

Is there a swimming pool in the hotel?

Yes, there is.

What are local tourist attraction?

Museums, Parks, Malls and Historical Places.

What are the standard check-in and check-out times of the hotel?

The standard check in time is at 14:00hrs and check out at 12:00hrs.

What types of rooms are available in the hotel?

Valero Grand Suites by Swiss-Belhotel have Premier Room, One Bedroom Suite, Swiss-SuperSuite, Two Bedroom Suite and Three Bedroom Suite.

Where is breakfast served and at what times?

Breakfast is served at the Ground Floor from 6am to 10am.

Where is the nearest bank or currency exchange?

The nearest bank approximately 1 minutes away from the hotel.

Are baby cots available for the rooms?

Yes, baby cots are available upon request.

Are high chairs available in the restaurants?

Yes, high chairs are available at Lounge Bar.

Are we able to add extra bed in our room and how much does it cost?

Yes, the extra bed costs IDR 550,000 net per bed per night include 1 person breakfast.

Are your hotel rates per room or per person?

Our hotel rate is charge per room.

Can baggage be stored at the hotel whilst I travel to another location in Indonesia?

Hotel guests can use the storage facility at Swiss-Belresort Pecatu free of charge if they spend at least one night at the hotel. However, guests will not be allowed to store the baggage whilst they travel to another location in Indonesia. 

Can I connect to the Internet from my room?

Yes, WiFi is available in each room and all hotel area.

Do you have a pet policy?

We regret that animals are not allowed in the hotel.

Do you have a tour desk where I can book excursions during my stay?

No, we don’t have. We have 24 hours reception available who can assist for tour information.

Do you have hairdryers in the rooms?

Yes, hairdryers are available in each room.

Do you offer an airport transfer service?

Yes, we do. The hotel offers airport transfer with additional charge IDR 350,000 per drop or pick up.

Do you provide a service for late check-out?

Yes and subject to availability, additional charge is applicable after 12.00 at noon.

Does my room reservation require any guarantee?

Yes, it is mandatory to secure the booking.

Does the internet rate include breakfast?

Internet rate can be booked with or without breakfast.

How do I cancel my hotel reservation without a charge?

This will depend on the mode of booking and terms and conditions. For more information, please contact us at +62 812 1652 3254 or whatsApp at +62 812 6221 9418 or email us to resvsrpe@swiss-belhotel.com.

How do I get to the hotel?

Our hotel can be reach about 25 minutes from Ngurah Rai International Airport by taxi.

How far is the hotel from the Beach?

2 kms away from the hotel, takes around 5 minutes by car to Dreamland Beach.

How far is the hotel from the downtown shopping areas?

Minimarket around 5 minutes, Ampera Traditional Market about 10 minutes, and Sidewalk Jimbaran about 20 minutes by car from our hotel.

How far is the nearest hospital to the hotel?

Bali Jimbaran Hospital – 20 Minutes (8, 8) km by car. Udayana Hospital – 20 Minutes (8, 8) km by car.

How many people can stay in one room?

Our room can accommodate a maximum of two adults and two children (under 12 years old) using the existing bed (with additional charge).

Showing 301 to 400 out of 1416 results found Select Page 1 2 3 4 5 6 7 8 9 10 >> 15

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